AYOMIDE OMOLE
Bradford,BRD
Summary
Dedicated and detail-oriented Customer Service specialist with 4 years of experience. Excels at prioritizing and completing multiple tasks simultaneously, always following through to achieve goals. A flexible and goal-oriented team player with expertise in scheduling, customer relationship management, and document control. Dependable self-starter and forward-thinker passionate about delivering exceptional service experiences and building lasting relationships with customers. Extensive experience in the customer service industry, adept at handling a wide range of customer inquiries and resolving issues efficiently and effectively. Approach each interaction with professionalism, patience, and a solutions-oriented mindset, whether troubleshooting technical issues, processing orders, or addressing billing inquiries. Deep passion lies in making a positive impact on the lives of customers and ensuring their satisfaction at every touch point. Excited about the opportunity to leverage skills and experience as a Customer Service Executive to contribute to the success of the organization and uphold its reputation for excellence in customer service.
Overview
5
5
years of professional experience
Work History
Production Operative
Baker Harding Limited
09.2024 - Current
- Took on additional shifts during peak work periods to keep projects on schedule.
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
- Met production targets and tight deadlines by collaborating closely with team members.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Customer Service Representative
VOYZZ Nig. Limited
02.2022 - 09.2024
- Main duties performed
- Answering incoming calls, emails, chats, or messages from customers and providing prompt and accurate responses to their inquiries or concerns
- Solve customer problems that come in through different channels like email and text
- Offering technical assistance to customers experiencing difficulties with product installation, setup, configuration, or troubleshooting technical issues remotely or through step-by-step guidance
- Identifying and escalating complex or unresolved customer issues to higher-level support teams, supervisors, or managers for further investigation and resolution
- Set up phone and internet services and fix any problems with those services for different kinds of customers
- Ensuring that every customer interaction is conducted with professionalism, courtesy, empathy, and a focus on exceeding customer expectations to build trust, loyalty, and long-term relationships
- Ensuring that all exceptions are reported to supervisor
- Addressing and resolving customer complaints or issues regarding product defects, service disruptions, billing discrepancies, or other concerns in a timely and satisfactory manner.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
NGCOM Nigeria Limited
03.2020 - 01.2022
- Responding to customer inquiries, requests, and complaints via phone, email, chat, or in person in timely and professional manner
- Managing customer accounts, updating contact information, processing account changes, and ensuring accuracy and confidentiality of customer data
- Answering phone calls from customers during specific hours every day
- Providing technical support and troubleshooting assistance for product or service-related issues, coordinating with relevant departments or technical teams as needed
- Recording and documenting customer interactions, inquiries, and resolutions accurately in company's CRM system or database for future reference and analysis
- Following up with customers to ensure that their issues have been resolved satisfactorily and to gather feedback on their service experience
- Ensuring quality and accuracy of customer interactions, documentation, and service delivery to maintain high standards of customer satisfaction and service excellence
- Staying focused on helping customers, even in busy and fast-paced work environment
- Making it easy for customers by listening to their problems and finding solutions
- Solving customer problems
- Staying calm even when things get really complicated.
Education
Education and Professional Qualifications
Diploma - Data Entry Tools And Techniques
Certifications
08-2024
Skills
- Conflict Resolution Skills
- Time Management and Prioritization
- Committed team player
- Excellent communication skills
- Customer Service
- Works well under pressure
- Problem solving
- Excellent organizational skills
- Calm under pressure
- Active listening
- Networking expertise
- Computer Proficiency
Timeline
Production Operative
Baker Harding Limited
09.2024 - Current
Customer Service Representative
VOYZZ Nig. Limited
02.2022 - 09.2024
Customer Service Representative
NGCOM Nigeria Limited
03.2020 - 01.2022
Education and Professional Qualifications
Diploma - Data Entry Tools And Techniques
Certifications
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