Ayomide lawal
Huddersfield,Kirklees
Summary
Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.
Overview
2
2
years of professional experience
Work history
Technical support representative
MTN
Abuja, nigeria
06.2022 - 03.2023
- Provided technical assistance and troubleshooting support to customers experiencing issues with SIM cards, mobile devices, and network connectivity.
- Escalated unresolved issues to higher-level technical support or network engineers for further investigation and resolution.
- Diagnosed hardware and software problems, performed remote troubleshooting, and guided customers through step-by-step solutions to resolve technical issues.
- Conducted training sessions for customers and internal staff on new products, features, and technical support procedures.
- Maintained up-to-date knowledge of industry trends, emerging technologies, and best practices in customer support and technical assistance.
Customer service representative
MTN
Lagos, Nigeria
03.2021 - 05.2022
- Provide exceptional customer service support for clients utilizing SIM cards and network services.
- Resolve customer inquiries, technical issues, and complaints promptly and effectively via phone, email, or in-person interactions.
- Troubleshoot network connectivity issues, SIM card activation problems, and billing discrepancies to ensure optimal customer experience.
- Educate customers on product features, tariffs, and network coverage areas to aid in informed decision-making and maximize service utilization.
- Collaborate with technical teams to escalate and resolve complex technical issues, ensuring timely resolution and customer satisfaction.
- Achieve and exceed established performance targets for customer satisfaction, response time, and first-call resolution rates.
Education
Bachelor of Science - Computer Science and Engineering
Universit of Huddersfield
Huddersfield, United Kingdom 10/2023 -
A-Levels - Information Technology
Command Secondary, School
Lagos, Nigeria 10/2015 - 11/2020
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and troubleshooting abilities
- Technical proficiency in mobile devices, SIM cards, and network technologies
- Strong attention to detail and organizational skills
- Proven track record of achieving and exceeding performance targets
- Data entry
Timeline
Technical support representative
MTN
06.2022 - 03.2023
Customer service representative
MTN
03.2021 - 05.2022
Bachelor of Science - Computer Science and Engineering
Universit of Huddersfield
10/2023 -
A-Levels - Information Technology
Command Secondary, School
10/2015 - 11/2020
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