Microsoft Word
AYOMIDE AINA-OSUNNUGA
London
Summary
Dedicated, Reliable and customer-focused professional with experience in Front-desk, customer service, and basic administrative support. Quick to learn, adaptable, and willing to take on new responsibilities, with good communication skills, and a professional approach to work.
Overview
5
5
years of professional experience
Work History
Cleaner/Site Support Assistant
Kindred Cleaners- CTK Aquinas Sixth Form College.
11.2025 - Current
- Supported the daily running of a busy educational environment
- Worked around staff, students, and visitors while maintaining professionalism
- Followed schedules, instructions, and safety procedures accurately
- Developed strong time management, attention to detail, and reliability
- Built experience working within a structured organization.
Volunteer Office Support
Croydon Vision ( For Tech Lead)
11.2025 - 12.2025
- Assisted with basic administrative and organizational tasks
- Helped manage emails, documents, and simple records
- Supported day to day office operations
- Communicated with team members to follow up on tasks
- Maintained confidentiality and professionalism
Sales/ Customer Administration
Self Employed/ Business
11.2022 - 08.2025
- Managed customer enquiries and sales orders
- Maintained basic records and order tracking
- Handled payments and customer follow-ups
- Provided customer service and issue resolution
Receptionist
Euro Hotel & Lounge
03.2021 - 08.2023
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Education
Certificate - JobberMan Soft-skills Training
Jobberman
Online05-2025
Certificate - Social Media Management
Social Media Management
Online03-2025
Certificate - Fundamentals of Digital Marketing
Google Digital Garage
Online12-2024
Certificate - Customer Service Through Chat & Calls
LinkedIn
Online10-2021
Certificate - Customer Service Through Email
Linkedin
Online01-2021
Skills
- Customer service (calls, emails, face-to-face)
- Clear verbal and written communication Front desk & reception support
- Basic admin and record keeping Email handling and follow-ups
- Organisation and time management
- Task prioritisation Digital literacy (email, online tools)
- Teamwork and adaptability
- Professionalism and confidentiality
- Scheduling appointments
Software
Google Docs
Google sheets
Emails & Calendar
Microsoft Excel (basics)
Additional Information
- Right to Work: Full (no sponsorship required)
- References available on request
Timeline
Cleaner/Site Support Assistant
Kindred Cleaners- CTK Aquinas Sixth Form College.
11.2025 - Current
Volunteer Office Support
Croydon Vision ( For Tech Lead)
11.2025 - 12.2025
Sales/ Customer Administration
Self Employed/ Business
11.2022 - 08.2025
Receptionist
Euro Hotel & Lounge
03.2021 - 08.2023
Certificate - JobberMan Soft-skills Training
Jobberman
Certificate - Social Media Management
Social Media Management
Certificate - Fundamentals of Digital Marketing
Google Digital Garage
Certificate - Customer Service Through Chat & Calls
LinkedIn
Certificate - Customer Service Through Email
Linkedin