Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

AYOMIDE ADETOLA

LUTON,LU1

Summary

Dedicated professional with expertise in housing legislation and case management, specialising in homelessness prevention strategies. Demonstrates strong triage skills and policy interpretation, effectively developing support plans to advocate for clients. Committed to enhancing communication skills and problem-solving abilities to drive impactful client outcomes.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Passport examining officer

Iron Mountain
Hemel Hempstead, Hertfordshire
01.2025 - 07.2025
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Conducted detailed review of complex applications, ensuring thoroughness in decision-making process.
  • Upheld high standards of data privacy whilst handling sensitive client information.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Reduced risk of fraud through vigilant detection of counterfeit documents.
  • Ensured compliance to all relevant regulations, minimizing risk of legal complications.
  • Utilised advanced software tools for effective data entry and record keeping.
  • Managed large volumes of applications accurately under tight deadlines to reduce backlog.
  • Reported suspicious activities promptly; maintaining security within department.

Homelessness Solution Officer

Havering London Borough Council
Romford, Havering
08.2023 - 10.2024
  • Managed caseload of applicants with complex housing needs and worked to prevent homelessness by providing advice, assistance, and support to vulnerable households.
  • Conducted assessments and investigations to determine applicants' eligibility for housing assistance and offered solutions to resolve their housing issues.
  • Developed and implemented personalised housing plans for applicants and monitored their progress towards securing suitable accommodation.
  • Liaised with various agencies such as social services, healthcare providers, and charities to ensure that vulnerable households received necessary support to maintain their tenancies.
  • Provided advice and support to private sector tenants facing eviction and assisted them in negotiating with their landlords to prevent homelessness.
  • Worked closely with other teams within council to address backlog cases and ensure that applicants received timely responses and appropriate support.
  • Maintained accurate records of casework and conducted regular reviews to ensure that applicants' needs were met and their housing situations were stable.
  • Participated in training and development activities to enhance knowledge and skills in housing and homelessness prevention.

Homelessness Triage Officer

Brent Council
Brent, Brent London Borough Council
02.2022 - 07.2023
  • Conducted initial triage assessments for individuals and families at risk of homelessness, prioritizing cases based on urgency and need.
  • Performed in-depth interviews to collect detailed information on clients' housing situations, facilitating appropriate interventions.
  • Coordinated referrals to shelters, housing services, and welfare agencies, ensuring immediate and effective support for clients.
  • Managed diverse caseload, monitoring progress and maintaining detailed records to track client outcomes and service efficacy.
  • Guided clients through available support services, including financial aid, legal counsel, and healthcare, enhancing their access to necessary resources.
  • Responded to emergency situations promptly, securing safe and temporary accommodations for clients in crisis.
  • Collaborated with local authorities, NGOs, and community groups to strengthen support network available to homeless populations.
  • Maintained comprehensive reports and documentation for all cases, ensuring adherence to legal and council guidelines.
  • Implemented homelessness policies and best practices in daily operations, contributing to council's strategic objectives.
  • Engaged in team discussions to share insights and strategies, fostering collaborative approach to complex case management.

Administrative assistant

KODEF CLEARING RESOURCES
APAPA, LAGOS
03.2021 - 02.2022
  • Updated company databases by inputting new employee contact information and employment details.
  • Contributed to team effort by accomplishing related results as needed.
  • Streamlined administrative processes for increased efficiency in workplace.
  • Maintained stock levels to avoid shortages in office supplies.
  • Assisted with budget preparations enabling effective financial planning.
  • Ensured efficient travel arrangements for staff including booking flights and accommodations.
  • Performed bookkeeping tasks, including invoicing and expense tracking.
  • Examined, scanned and input documents in software system.
  • Kept adequate office supplies on hand to support staff and business requirements.
  • Managed over 60 customer calls per day

Education

MASTERS IN MANAGEMNET - DIGITAL MARKETING

UNIVERSITY OF HERTFORDSHIRE
HATFIELD, HERTFORDSHIRE
09.2023 - 09.2024

BACHELOR OF SCIENCE - STATISTICS

OLABISI ONABANJO UNIVERSITY
AGO IWOYE, OGUN STATE
09.2016 - 02.2021

DIPLOMA OF HIHGHER EDUCATION - STATISTICS

OLABISI ONABANJO UNIVERISTY
AGO IWOYE, OGUN STATE
08.2015 - 09.2016

Skills

  • Triage skills
  • Housing legislation expertise
  • Case management
  • Policy interpretation
  • Problem solving
  • Client advocacy
  • Communication skills
  • Homelessness prevention strategies
  • Support plan development

Certification

  • MASTERS, 2024


Languages

English
Advanced

Affiliations

SPORT

TRAVEL

PHOTOGRAPHY

GRAPHIC DESIGN

References

References available upon request.

Timeline

Passport examining officer

Iron Mountain
01.2025 - 07.2025

MASTERS IN MANAGEMNET - DIGITAL MARKETING

UNIVERSITY OF HERTFORDSHIRE
09.2023 - 09.2024

Homelessness Solution Officer

Havering London Borough Council
08.2023 - 10.2024

Homelessness Triage Officer

Brent Council
02.2022 - 07.2023

Administrative assistant

KODEF CLEARING RESOURCES
03.2021 - 02.2022

BACHELOR OF SCIENCE - STATISTICS

OLABISI ONABANJO UNIVERSITY
09.2016 - 02.2021

DIPLOMA OF HIHGHER EDUCATION - STATISTICS

OLABISI ONABANJO UNIVERISTY
08.2015 - 09.2016

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AYOMIDE ADETOLA