Ayodele Orisajo
Customer Service Advisor
Middlesbrough
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
G Active Foods And Drinks
Lagos
02.2023 - 09.2023
- Provided excellent customer support to both internal and external customers.
- Answered customer telephone calls promptly to avoid lengthy on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Advisor
Trionfale Music Hub
Enugu
05.2021 - 01.2023
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Listened to customers in actively to assess issues and provide accurate information.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Education
Masters of Laws
Teesside University
Middlesbrough, United Kingdom 09.2023 - Current
Skills
Creative problem solving
undefinedTimeline
Masters of Laws
Teesside University
09.2023 - Current
Customer Service Representative
G Active Foods And Drinks
02.2023 - 09.2023
Customer Advisor
Trionfale Music Hub
05.2021 - 01.2023
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