AYODELE ABIODUN ODUNAYO
Cardiff
Summary
To contribute immensely to the advancement and attainment of organizational goals and objectives within the stipulated time frame.
Overview
17
17
years of professional experience
Work History
Customer Care Relation / Documentation Executive
SACHOL PLC
Lagos
01.2019 - 01.2026
- Respond to customer inquiries via phone, email, chat, or in person in a professional and courteous manner.
- Resolve customer complaints and concerns promptly and effectively.
- Collaborated with departments to resolve customer issues effectively, ensuring timely solutions.
- Followed up with customers to confirm satisfactory resolution of issues, enhancing customer trust.
- Processed customer orders, returns, exchanges, and refunds.
- Maintain detailed and accurate records of customer interactions using the company's customer relationship management (CRM) system.
- Provide accurate information about products, waybill, tracking, and procedures.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Identify customer shipment and with custom SIM number.
- Handle sensitive customer information with confidentiality and in accordance with company policies.
- Maintain a positive, professional attitude while managing multiple customer requests.
- Performed other customer service-related duties.
- Delivered comprehensive customer relationship services, contributing to improved client satisfaction.
- Ensured compliance with documentation standards and procedures.
- Billing and Financial Transactions records management.
- Reconciliation of Discrepancies in financial and cargo documentation.
- Verified accuracy of air waybills to ensure proper shipment processing.
Branch Manager
Greenville Micro finance bank
01.2018 - 01.2019
- Meet or exceed branch performance targets, including profitability, loan portfolio growth, and deposit mobilization.
- Develop and implement business development strategies to increase deposits, loans, and the overall customer base.
- Managed day-to-day operations of branch, ensuring efficient processes and high customer service standards.
- Supervised, trained, mentored, and evaluated branch staff, enhancing overall service quality.
- Build and maintain strong relationships with customers, local businesses, community leaders, and other stakeholders.
- Oversee loan origination, appraisal, approval, disbursement, monitoring, and recovery in line with credit policies.
- Monitored loan portfolio quality and implemented measures to minimise delinquency and manage non-performing loans.
- Ensure compliance with internal policies, banking regulations, anti-money laundering (AML) requirements, and risk management procedures.
- Manage branch cash operations, security procedures, and asset protection.
- Resolve customer complaints professionally and ensure high levels of customer satisfaction.
Account Officer /Cashier (Comfort Centre)
Vitafoam Nigeria Plc
Lagos
01.2010 - 01.2018
- Processed receipts at comfort centre, maintaining accurate financial records.
- Remittance of cash to main cashier.
- Printing and submission of cash sheet.
- Issued staff purchase and meal ticket receipts, ensuring precise tracking of employee transactions.
- Control and reconciliation of daily production reports.
- Prepared pay slips for daily production, facilitating timely and accurate payroll processing.
- Stock control and monitoring (Stationery, block, packing and engineering).
- Reconciliation of stock (Stationery, block, packing and engineering).
Account Officer (Industrial Attachment)
Vitafoam Nigeria Plc
Lagos
01.2009 - 01.2010
- Conducted tax clearance processes to ensure compliance with tax regulations, facilitating timely resolution of outstanding obligations.
- Executed additional duties to support operations, contributing to overall departmental efficiency.
- Managed accounts payable and receivable, accurately processing invoices and payments to maintain financial integrity.
- Prepared reports and financial statements to assist management in strategic planning and decision making.
- Reconciled monthly bank statements against company records, identifying discrepancies and implementing corrective actions.
Education
National Diploma - Business Administration
Lagos State Polytechnic
Lagos State, Nigeria01-2009
West African Senior School Certificate -
Christ Academy High School
Lagos State01-2005
Primary School Leaving Certificate -
Happy Day Nursery & Primary School
Ogun State, Nigeria01-2002
Skills
- Verbal communication
- Written communication
- Interpersonal skills
- Problem-solving
- Calm under pressure
- Professionalism
- Organisational skills
- Time management
- Microsoft Office
- CRM software
- Independent work
- Teamwork
- Accuracy
- Attention to detail
- Customer-focused mindset
- High-quality service
Custom
Available on request.
Timeline
Customer Care Relation / Documentation Executive
SACHOL PLC
01.2019 - 01.2026
Branch Manager
Greenville Micro finance bank
01.2018 - 01.2019
Account Officer /Cashier (Comfort Centre)
Vitafoam Nigeria Plc
01.2010 - 01.2018
Account Officer (Industrial Attachment)
Vitafoam Nigeria Plc
01.2009 - 01.2010
National Diploma - Business Administration
Lagos State Polytechnic
West African Senior School Certificate -
Christ Academy High School
Primary School Leaving Certificate -
Happy Day Nursery & Primary School