Summary
Overview
Work history
Education
Skills
Websites
Certification
Affiliations
Timeline
Hi, I’m

Ayobola Adigun

Rochester,Kent

Summary

Dedicated Customer Service Advisor with 10years of customer service experience within dynamic, fast-paced environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.

Overview

10
years of professional experience
6
years of post-secondary education
1
Certification

Work history

EVRi
New Hythe , United Kingdom

Customer services advisor
10.2023 - 03.2024

Job overview

  • Handled in-person, email and mailed correspondence.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Processed inbound customer calls, providing information on service or product upgrades.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Used CRM customer relationship management software to record detailed notes.


MARIA'S Fish Bar
Two Mile Ash/Milton Keynes, United Kingdom

Customer service officer
05.2023 - 09.2023

Job overview

  • Liaised between customers and internal departments to address and resolve customer service concerns.
  • Gathered customer feedback to identify successes and highlight improvement opportunities.
  • Responded to customer queries and provided excellent customer service.
  • Exceeded targets by delivering comprehensive and consistent service.
  • Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
  • Processed invoices and payment runs with complete accuracy.

SMADAC Securities Limited
Lagos, Nigeria

Customer service team lead
08.2019 - 09.2022

Job overview

  • Enhanced customer satisfaction ratings by managing client enquires through to resolution.
  • Capitalised on upsell opportunities with new and potential customers.
  • Trained staff on operating procedures and company services.
  • Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
  • Strategised long-term business needs and drove customer feedback for process improvements.
  • Sustained continuous improvement by implementing customer interface management systems through email marketing, live chat services and social media.

Capital Trust Brokers Limited
Lagos, Nigeria

Human resources officer
06.2018 - 07.2019

Job overview

  • Enhanced team workflows and employee job satisfaction by 70% by coordinating communication between managers and employees.
  • Coordinated 5 Human Resources staff, leading employees by example to maintain productive department relations.
  • Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
  • Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.

Capital Trust Brokers Limited
Lagos, Nigeria

Head of client services
07.2014 - 05.2018

Job overview

  • Conducted client satisfaction surveys and used feedback to implement service improvements.
  • Delivered first class inbound and outbound customer service by employing outstanding active listening skills, detailed product knowledge and call handling expertise.
  • Led and inspired team of 15 to uphold brand standards and demonstrate professionalism.
  • Acted as liaison between clients and internal departments to streamline communication.
  • Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.

Education

Cranfield University
Cranfield

Master of Science from Management & Human Resource Management
09.2022 - 08.2023

University overview

  • Course of study in Performance management
    and reward, Strategic management,
    Talent souring and career management, Employment relationships and engagement, Leading corporate sustainability, People management and
    leadership, Developing organisational culture, Economics for managers, Management consulting, Accounting and Finance.

Kwara State Polytechnic
Kwara/Nigeria

Higher National Diploma from Public Administration
01.2003 - 12.2005

University overview


  • Coursework in Administrative theory & practice, Organisational Admin theory, Public finance management, Organisation behaviour, Administrative law, Research method, Development Administrative, Industrial relations.

Kwara State Polytechnic
Kwara State, Nigeria

Diploma of Higher Education from Public Administration
09.1999 - 09.2001

University overview

  • Coursework in Public Finance, Statistics, Economics, Research method, Personnel management, Public policy analysis, Administrative law, Labour& productive analysis

Skills

  • Customer-focused
  • CRM implementation
  • Microsoft Office Suite
  • Problem-solving
  • Communication skills
  • Human Management qualified
  • Lead management
  • Dispute resolution

Websites

Certification

CIPD, Chartered Institute of Personnel and Development- Membership number - 86997381

CMI, Chartered Management Institute -Membership number-P04982369

ACIPM, Chartered Institute of Personnel Management of Nigeria-Membership number-3/1800189

Affiliations

  • Travelling, Mediating and Volunteering

Timeline

Customer services advisor

EVRi
10.2023 - 03.2024

Customer service officer

MARIA'S Fish Bar
05.2023 - 09.2023

Cranfield University

Master of Science from Management & Human Resource Management
09.2022 - 08.2023

Customer service team lead

SMADAC Securities Limited
08.2019 - 09.2022

Human resources officer

Capital Trust Brokers Limited
06.2018 - 07.2019

Head of client services

Capital Trust Brokers Limited
07.2014 - 05.2018

Kwara State Polytechnic

Higher National Diploma from Public Administration
01.2003 - 12.2005

Kwara State Polytechnic

Diploma of Higher Education from Public Administration
09.1999 - 09.2001

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Ayobola Adigun