Hi, I’m
Ayobola Adigun
Rochester,Kent
Summary
Dedicated Customer Service Advisor with 10years of customer service experience within dynamic, fast-paced environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.
Overview
10
years of professional experience
6
years of post-secondary education
1
Certification
Work history
EVRiNew Hythe , United Kingdom
Customer services advisor
2023.10 - 2024.03 (5 education.months_Label)
Job overview
- Handled in-person, email and mailed correspondence.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Processed inbound customer calls, providing information on service or product upgrades.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Used CRM customer relationship management software to record detailed notes.
MARIA'S Fish BarTwo Mile Ash/Milton Keynes, United Kingdom
Customer service officer
2023.05 - 2023.09 (4 education.months_Label)
Job overview
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Gathered customer feedback to identify successes and highlight improvement opportunities.
- Responded to customer queries and provided excellent customer service.
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Processed invoices and payment runs with complete accuracy.
SMADAC Securities LimitedLagos, Nigeria
Customer service team lead
2019.08 - 2022.09 (3 education.years_Label & 1 education.month_Label)
Job overview
- Enhanced customer satisfaction ratings by managing client enquires through to resolution.
- Capitalised on upsell opportunities with new and potential customers.
- Trained staff on operating procedures and company services.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Strategised long-term business needs and drove customer feedback for process improvements.
- Sustained continuous improvement by implementing customer interface management systems through email marketing, live chat services and social media.
Capital Trust Brokers LimitedLagos, Nigeria
Human resources officer
2018.06 - 2019.07 (1 education.year_Label & 1 education.month_Label)
Job overview
- Enhanced team workflows and employee job satisfaction by 70% by coordinating communication between managers and employees.
- Coordinated 5 Human Resources staff, leading employees by example to maintain productive department relations.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
Capital Trust Brokers LimitedLagos, Nigeria
Head of client services
2014.07 - 2018.05 (3 education.years_Label & 10 education.months_Label)
Job overview
- Conducted client satisfaction surveys and used feedback to implement service improvements.
- Delivered first class inbound and outbound customer service by employing outstanding active listening skills, detailed product knowledge and call handling expertise.
- Led and inspired team of 15 to uphold brand standards and demonstrate professionalism.
- Acted as liaison between clients and internal departments to streamline communication.
- Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.
Education
Cranfield UniversityCranfield
Master of Science from Management & Human Resource Management
2022.09 - 2023.08 (11 education.months_Label)
University overview
- Course of study in Performance management
and reward, Strategic management,
Talent souring and career management, Employment relationships and engagement, Leading corporate sustainability, People management and
leadership, Developing organisational culture, Economics for managers, Management consulting, Accounting and Finance.
Kwara State PolytechnicKwara/Nigeria
Higher National Diploma from Public Administration
2003.01 - 2005.12 (2 education.years_Label & 11 education.months_Label)
University overview
- Coursework in Administrative theory & practice, Organisational Admin theory, Public finance management, Organisation behaviour, Administrative law, Research method, Development Administrative, Industrial relations.
Kwara State PolytechnicKwara State, Nigeria
Diploma of Higher Education from Public Administration
1999.09 - 2001.09 (2 education.years_Label)
University overview
- Coursework in Public Finance, Statistics, Economics, Research method, Personnel management, Public policy analysis, Administrative law, Labour& productive analysis
Skills
- Customer-focused
- CRM implementation
- Microsoft Office Suite
- Problem-solving
- Communication skills
- Human Management qualified
- Lead management
- Dispute resolution
Certification
CIPD, Chartered Institute of Personnel and Development- Membership number - 86997381
CMI, Chartered Management Institute -Membership number-P04982369
ACIPM, Chartered Institute of Personnel Management of Nigeria-Membership number-3/1800189
Affiliations
- Travelling, Mediating and Volunteering
Timeline
Customer services advisor
EVRi
2023.10 - 2024.03 (5 education.months_Label)
Customer service officer
MARIA'S Fish Bar
2023.05 - 2023.09 (4 education.months_Label)
Cranfield University
Master of Science from Management & Human Resource Management
2022.09 - 2023.08 (11 education.months_Label)
Customer service team lead
SMADAC Securities Limited
2019.08 - 2022.09 (3 education.years_Label & 1 education.month_Label)
Human resources officer
Capital Trust Brokers Limited
2018.06 - 2019.07 (1 education.year_Label & 1 education.month_Label)
Head of client services
Capital Trust Brokers Limited
2014.07 - 2018.05 (3 education.years_Label & 10 education.months_Label)
Kwara State Polytechnic
Higher National Diploma from Public Administration
2003.01 - 2005.12 (2 education.years_Label & 11 education.months_Label)
Kwara State Polytechnic
Diploma of Higher Education from Public Administration
1999.09 - 2001.09 (2 education.years_Label)