Ayobami Olabinjo
Derby
Summary
Results-driven professional with 5 years in customer service, sales, and healthcare support within fintech and customer-focused environments. Experienced in B2B and retail sales, including telesales and upselling, with a solid background in personal care and mental health support. Skilled in communication, negotiation, and CRM systems, fostering strong relationships in commercial and care settings.
Overview
4
4
years of professional experience
Work History
Health Care Assistant/Residential Support Worker
Recruitment Precision Limited
10.2025 - Current
- Supported patients with daily living activities and personal care tasks.
- Monitored resident behavior, identifying and communicating concerns to supervisors for timely intervention.
- Ensured resident safety during community outings and within the residence.
- Facilitated recreational activities and social events, promoting social engagement and enhancing resident well-being.
- Transported residents to appointments, meetings, and recreational activities.
- Assisted clients in developing independent living skills, empowering them in cooking and laundry tasks.
- Documented patient information accurately in electronic health records system.
- Collaborated with healthcare team to establish comprehensive patient care plans.
Brand Promise Executive/ Recruitment Cordinator
Simon Page College of Marketing
Lagos
01.2024 - 09.2025
- Developed leads for prospective students using database management and digital outreach tools, contributing to recruitment goals.
- Collaborated with marketing teams to create recruitment strategies and promotional content.
- Built partnerships with high schools, colleges, and community organizations to attract applicants.
- Coordinated logistics for student enrollment, streamlining registration and orientation programs to improve student experience.
- Prepared reports on recruitment activities and operational efficiency for senior management.
- Managed communications through Outlook and WhatsApp, efficiently resolving customer inquiries to enhance satisfaction.
- Managed daily calls to present product information and assist customers.
- Established trust-based relationships through effective communication with clients.
Customer Support Executive
Broadshift Technologies Limited
Lagos
11.2022 - 12.2023
- Delivered exceptional customer support through phone, email, and chat interactions.
- Resolved inquiries efficiently to ensure customer satisfaction and retention.
- Handled escalated issues professionally to promote positive resolutions.
- Developed strong relationships with customers through personalized assistance.
- Maintained detailed records of customer interactions in CRM system to support service continuity.
- Updated product knowledge regularly to assist customers effectively.
- Collaborated with team to identify and implement improvements in service delivery processes.
- Participated in initiatives to streamline workflows and improve overall service quality.
Administrative Assistant
Merit College
Oyo State
11.2021 - 10.2022
- Answered phone calls and organized schedules for appointments and meetings to enhance communication efficiency
- Maintained contact lists and distributed correspondence, memos, letters, and forms to ensure timely information flow
- Assisted in preparation of regularly scheduled reports to support informed decision-making
- Develop and maintain a filing system
- Participated in National Youth Service Corps program
Education
Bachelor of Science (B.Sc.) - Mass Communication
Olabisi Onabanjo University
Ogun state, Nigeria06-2021
Master of Science - Human Resources Management
University of Derby
Derby, England03-2026
Skills
- Customer service skills
- Customer management
- Communication skills
- Teamwork and collaboration
- Problem-solving capabilities
- Multitasking proficiency
- Task prioritization
- Time management
- Results orientation
- Leadership
- CRM software proficiency
- Helpdesk software
- Microsoft Office Suite
- Google Suite proficiency
- Self-motivation
Timeline
Health Care Assistant/Residential Support Worker
Recruitment Precision Limited
10.2025 - Current
Brand Promise Executive/ Recruitment Cordinator
Simon Page College of Marketing
01.2024 - 09.2025
Customer Support Executive
Broadshift Technologies Limited
11.2022 - 12.2023
Administrative Assistant
Merit College
11.2021 - 10.2022
Bachelor of Science (B.Sc.) - Mass Communication
Olabisi Onabanjo University
Master of Science - Human Resources Management
University of Derby