Summary
Work history
Education
Skills
Timeline
Overview
Generic

Ayo Onajobi

London,Manorpark

Summary

An enthusiastic, Hardworking individual with:

  • Good inter-personal skills.
  • Good communication skills
  • Ability to work under pressure
  • Ability to work on own initiative


A polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Work history

Enrolment Support Worker

London Southbank College
London, London
2024 - 2024
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Customer Service Advisor

Hidujah Global Solutions
London, United kingdom
02.2022 - 06.2023
  • Assisted with Date/time selections according to individual requirements and preferences.
  • Answered incoming calls and handled customer enquiries to clarify information
  • Stocked and rotated inventory regularly.

Customer Service Advisor

Coople
London, United Kingdom
11.2021 - 02.2022
  • Addressed customer service enquires quickly and accurately.
  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
  • Built rapport with customers through courteous and professional communications.
  • Resolved customer queries over phone.
  • Input customer information, call notes and personal data onto internal database.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Navigated customer support channels to resolve diverse customer queries within target timeframes.
  • Stayed current on policies, procedures and standards to offer optimal support.
  • Handled high-volume telephone calls to address and resolve customer queries.

Education

NVQ Level 2 - Information Technology

Barking and Dagenham College
Romford, HAV

Skills

  • Polite and friendly
  • Empathetic
  • Adaptability
  • Ability to use positive language
  • Persuasive speaking skills
  • Communication
  • Active listening
  • Warmth
  • Problem-solving
  • Time management
  • Good Stress management
  • Product knowledge
  • Complaint management
  • Customer service
  • Call centre Experience
  • Excellent telephone manner
  • Good Computer Skills
  • Attention to detail

Timeline

Enrolment Support Worker

London Southbank College
2024 - 2024

Customer Service Advisor

Hidujah Global Solutions
02.2022 - 06.2023

Customer Service Advisor

Coople
11.2021 - 02.2022

NVQ Level 2 - Information Technology

Barking and Dagenham College

Overview

3
3
years of professional experience

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Ayo Onajobi