Enrolment Support Worker
London Southbank College
London, London
2024 - 2024
- Enrolment administration
- Guidance and support
- Customer conversion
- Data management
- Onboarding activities
Ayo Onajobi
London,Manorpark
Summary
An enthusiastic, Hardworking individual with:
- Good inter-personal skills.
- Good communication skills
- Ability to work under pressure
- Ability to work on own initiative
A polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Work history
Customer Service Advisor
Hidujah Global Solutions
London, United kingdom
2022.02 - 2023.06
- Answered incoming calls and handled customer enquiries to clarify information
- Making orders for Customers
- Arranging transport for customers to and from hospital appointments
- Arrange for PCR and lateral flow orders
- Transferring callers to the right department
Customer Service Advisor
Coople
London, United Kingdom
2021.11 - 2022.02
- Addressed customer service enquires quickly and accurately.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Built rapport with customers through courteous and professional communications.
- Resolved customer queries over phone.
- Input customer information, call notes and personal data onto internal database.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Navigated customer support channels to resolve diverse customer queries within target timeframes.
- Stayed current on policies, procedures and standards to offer optimal support.
- Handled high-volume telephone calls to address and resolve customer queries.
Education
NVQ Level 2 - Information Technology
Barking and Dagenham College
Romford, HAVSkills
- Polite and friendly
- Empathetic
- Adaptability
- Ability to use positive language
- Persuasive speaking skills
- Communication
- Active listening
- Warmth
- Problem-solving
- Time management
- Good Stress management
- Product knowledge
- Complaint management
- Customer service
- Call centre Experience
- Excellent telephone manner
- Good Computer Skills
- Attention to detail
Timeline
Enrolment Support Worker
London Southbank College
2024 - 2024
Customer Service Advisor
Hidujah Global Solutions
2022.02 - 2023.06
Customer Service Advisor
Coople
2021.11 - 2022.02
NVQ Level 2 - Information Technology
Barking and Dagenham College
Overview
3
3
years of professional experience