Ayman Mussa
London
Summary
Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.
Overview
3
3
years of professional experience
Work History
IT computing Leader
SouthPark Primary School
05.2022 - Current
- Troubleshot and resolved application issues escalated from end users.
- Developed a library scanning system.
- Processed large batches of data on daily and weekly basis.
- Conducted user regression and other tests on products and components.
- Integrated application software and hardware configuration changes.
- Opened and documented defect tickets.
IT Support Analyst
Shell Energy
09.2021 - 05.2022
- Analyze application data to assess performance and uncover problems.
- Work in team environment to complete all testing activities according to schedule.
- Coordinate resolutions with development team and project managers.
- Complete root cause analysis of defects.
- Monitor data processing, quality assurance, and development activities.
- Participated in daily, weekly, and bi-monthly status meetings.
Education
Bachelor of Science - Computing For Business
University of East London
London07.2018
Skills
- SQL understanding
- Basic programming knowledge
- Data processing
- Quality assurance
- Agile/SCRUM
- Document control
- Root cause analysis
- Software release management
- Flexible schedule
- Team player
Timeline
IT computing Leader
SouthPark Primary School
05.2022 - Current
IT Support Analyst
Shell Energy
09.2021 - 05.2022
Bachelor of Science - Computing For Business
University of East London
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