Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.
Overview
3
3
years of professional experience
Work History
IT computing Leader
SouthPark Primary School
05.2022 - Current
Troubleshot and resolved application issues escalated from end users.
Developed a library scanning system.
Processed large batches of data on daily and weekly basis.
Conducted user regression and other tests on products and components.
Integrated application software and hardware configuration changes.
Opened and documented defect tickets.
IT Support Analyst
Shell Energy
09.2021 - 05.2022
Analyze application data to assess performance and uncover problems.
Work in team environment to complete all testing activities according to schedule.
Coordinate resolutions with development team and project managers.
Complete root cause analysis of defects.
Monitor data processing, quality assurance, and development activities.
Participated in daily, weekly, and bi-monthly status meetings.
Casual Relief Teacher at Good Shepherd Lutheran School, Immanuel Primary School, Brighton Primary School, Linden Park PrimaryCasual Relief Teacher at Good Shepherd Lutheran School, Immanuel Primary School, Brighton Primary School, Linden Park Primary
Student Learning Support Officer at South Strathfield Primary School & Marrickville Public Primary SchoolStudent Learning Support Officer at South Strathfield Primary School & Marrickville Public Primary School