Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayman Mussa

London

Summary

Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.

Overview

3
3
years of professional experience

Work History

IT computing Leader

SouthPark Primary School
05.2022 - Current
  • Troubleshot and resolved application issues escalated from end users.
  • Developed a library scanning system.
  • Processed large batches of data on daily and weekly basis.
  • Conducted user regression and other tests on products and components.
  • Integrated application software and hardware configuration changes.
  • Opened and documented defect tickets.


IT Support Analyst

Shell Energy
09.2021 - 05.2022
  • Analyze application data to assess performance and uncover problems.
  • Work in team environment to complete all testing activities according to schedule.
  • Coordinate resolutions with development team and project managers.
  • Complete root cause analysis of defects.
  • Monitor data processing, quality assurance, and development activities.
  • Participated in daily, weekly, and bi-monthly status meetings.

Education

Bachelor of Science - Computing For Business

University of East London
London
07.2018

Skills

  • SQL understanding
  • Basic programming knowledge
  • Data processing
  • Quality assurance
  • Agile/SCRUM
  • Document control
  • Root cause analysis
  • Software release management
  • Flexible schedule
  • Team player

Timeline

IT computing Leader

SouthPark Primary School
05.2022 - Current

IT Support Analyst

Shell Energy
09.2021 - 05.2022

Bachelor of Science - Computing For Business

University of East London
Ayman Mussa