AYMAN FATIMA
Hounslow
Summary
Customer-focused professional with expertise in front desk operations and cash management. Proven ability to maintain high standards of customer service while efficiently handling multiple tasks in fast-paced environments. Strong interpersonal and communication skills enhance team collaboration and client satisfaction.
Overview
2
2
years of professional experience
Work History
Restaurant Worker
Rara Indian cuisine
London, Richmond
2025.11 - Current
- Maintained excellent customer satisfaction by promptly acting upon requests and fulfilling orders as requested.
- Helped open and close restaurants by setting tables, sanitising preparation areas and restocking ingredients.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Handled payments and transactions securely, processing cash, card, and contactless payments accurately.
- Took customer orders when seated and ready, upselling additional products according to customer requests.
- Maintained knowledge of all menu items, ingredients, and preparation methods to address guest queries confidently.
- Documented customer orders, calculated bills and processed payments.
Sales Manager & Specialist
HELOMAN
2024.04 - 2025.09
- Monitor sales, set targets, and report performance
- Support store manager in daily operations and staff supervision
- Train and guide junior staff
- Handle escalated customer service issues
- Greet customers, assist with product selection and fitting
- Help with returns, exchanges and handling customer queries
- Operate POS / cash register for sales transactions
- Maintain product displays and restock items
- Assist with inventory control and store supplies
Education
Mres sports health and Applied sciences
St Mary's University, Twickenham
Twickenham 2025 - Current
Doctor of Physical therapy
The University Of Faisalabad
2019 - 2024
Skills
- POS Operation
- Cash Handling
- Billing Accuracy
- Inventory Control
- Record Keeping
- Customer Service
- Appointment Scheduling
- Front Desk Management
- Data Entry
- Microsoft Office
- Google Sheets
- Attention to Detail
- Multitasking
- Time Management
- Problem Solving
- Teamwork
- Communication Skills
- Team collaboration
- Hygiene and cleanliness protocols
- Highly responsible and reliable
- Proficient in english language
- Multitasking efficiency
Languages
English
Urdu
References
Sumit choudhary Restaurant Manager sumitsumitjutt@gmail.com 07553219854
Aleena Shabir Sales assistant Aleena.shabbir06@gmail.com 07456930356
Hobbies and Interests
- Help with returns, exchanges and handling customer queries
- Handle escalated customer service issues
- Monitor sales, set targets, and report performance
- Assist with inventory control and store supplies
Custom Section
Dedicated to creating a positive customer experience through efficiency, professionalism, and excellent communication. I bring both accuracy and warmth to every interaction, ensuring trust and satisfaction.
Timeline
Restaurant Worker
Rara Indian cuisine
2025.11 - Current
Sales Manager & Specialist
HELOMAN
2024.04 - 2025.09
Mres sports health and Applied sciences
St Mary's University, Twickenham
2025 - Current
Doctor of Physical therapy
The University Of Faisalabad
2019 - 2024