Ayman Abdllah
Customer services assistant
Manchester M15 4ES,Manchester
Summary
Results-driven professional with expertise in customer service management, network administration, and team leadership. Demonstrates dynamic leadership and effective coordination to achieve organisational goals, ensuring quality assurance reporting and seamless technology integration. Skilled in goal setting and tracking, cultural awareness, and fostering collaborative environments to enhance operational efficiency. Committed to driving excellence through innovative strategies and continuous improvement.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Support team leader
AKW Gxo
Manchester, Greater Manchester
2023.07 - 2023.09
- Streamlined communication channels to improve information flow across the team.
- Resolved complex technical issues with innovative problem-solving techniques.
- Steered continuous improvement initiatives within the support department which led to more efficient processes and enhanced levels of customer satisfaction.
- Delegated tasks to team members, enhanced productivity.
- Improved team efficiency by implementing new support protocols.
- Collaborated closely with other departments for streamlined operations and better understanding of product developments or changes that could impact customer experience.
- Developed customer service strategies, resulted in positive feedback.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
Collecting and organising parcels
Angard Staffing
Manchester, Greater Manchester
2022.10 - 2023.04
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Completed customer orders with speed and accuracy.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported team by demonstrating respect and willingness to help.
Packing and scanning items
Job and talent and Hut group
Manchester
2021.04 - 2022.04
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Displayed energy and enthusiasm in fast-paced environment.
- Applied positive customer service approach to increase satisfaction levels.
Education
Diploma of Higher Education - Business management
Manchester College
Manchester 2022.09 - 2023.06
Professional certificate - Effective management and leadership skills
International Rescue Committee {IRC}
2023.03 - 2023.09
Professional Certificate - Branding and Marketing
Future Leader
London 2025.03 - 2025.05
Volunteering Certificate - Supporting local community and new arrivals to the UK
international Rescue Committee
London 2022.01 - 2024.01
level 2 - IT Skills, words documents and excels
Manchester College
Manchester 2021.09 - 2022.06
Skills
- Goal setting and tracking
- Customer service management
- Network administration
- Team Leadership
- Customer Service
- Cultural awareness
- Quality Assurance reporting
- Dynamic leadership
- Technology integration
- Effective coordination
Affiliations
- Reading books, such as inspiring peoples across the world and storytelling
- Traveling and exploring new places furthermore learning new languages.
- Playing football, running in the weekend to refresh heather body.
- Swimming sometimes once in month.
Languages
Arabic
Native
English
Fluent
Portuguese
Elementary
References
References available upon request.
Timeline
Professional Certificate - Branding and Marketing
Future Leader
2025.03 - 2025.05
Support team leader
AKW Gxo
2023.07 - 2023.09
Professional certificate - Effective management and leadership skills
International Rescue Committee {IRC}
2023.03 - 2023.09
Collecting and organising parcels
Angard Staffing
2022.10 - 2023.04
Diploma of Higher Education - Business management
Manchester College
2022.09 - 2023.06
Volunteering Certificate - Supporting local community and new arrivals to the UK
international Rescue Committee
2022.01 - 2024.01
level 2 - IT Skills, words documents and excels
Manchester College
2021.09 - 2022.06
Packing and scanning items
Job and talent and Hut group
2021.04 - 2022.04