Ayleigh Wilson
East Kilbride
Summary
Professional with strong background in coffee service and team leadership. Skilled in customer service, inventory management, and quality control. Known for fostering team collaboration, adapting to changing needs, and consistently achieving operational goals. Reliable and results-driven, with focus on maintaining high standards and enhancing customer experiences.
Overview
11
11
years of professional experience
Work History
Front of House Supervisor
Tantrum Doughnuts
11.2023 - Current
- Supervised daily operations, ensuring exceptional customer service and adherence to quality standards.
- Trained and mentored staff on effective service techniques and product knowledge.
- Managed inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented workflow improvements to enhance efficiency during peak hours.
- Monitored inventory levels of coffee supplies, contributing to timely restocking efforts.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Prepared high-quality beverages, ensuring consistency and adherence to recipes.
Front of House Supervisor
Sprout
02.2023 - 01.2024
- Prepared fresh salads according to customer specifications and dietary preferences.
- Operated kitchen equipment safely and efficiently to maintain quality standards.
- Assisted in inventory management, ensuring availability of ingredients for daily operations.
- Maintained cleanliness of workstations, adhering to food safety regulations and best practices.
- Implemented feedback from customers to enhance menu offerings and presentation quality.
- Analyzed sales reports to identify trends and drive performance enhancements.
- Collaborated with management to develop strategic plans aligned with business goals.
Front of House Supervisor
Hug&Mugs
04.2022 - 01.2023
- Supervised daily operations to ensure efficient cafe workflow and customer satisfaction.
- Implemented quality control measures to enhance product consistency and presentation.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Improved cafe aesthetic appeal with regular maintenance activities and strategic decor updates.
Front of House Supervisor
Smokey Trotters Kitchen
10.2021 - 04.2022
- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff on customer service standards and operational procedures.
- Coordinated staff schedules to optimize service efficiency during peak hours.
- Monitored inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented training programs that improved team performance and reduced onboarding time for new hires.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Front of House Supervisor
Macgochans
03.2021 - 10.2021
- Trained and mentored new staff on customer service protocols and menu knowledge.
- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Implemented efficient scheduling practices to optimize staff coverage during peak hours.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Oversaw daily operations, ensuring compliance with local health and safety regulations.
- Trained staff in upselling techniques, significantly increasing average ticket size.
Team Member/Team Leader
The Leeburn
11.2019 - 03.2021
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and experience.
- Collaborated with kitchen staff to streamline food preparation processes and improve service speed.
- Conducted regular performance evaluations, providing feedback to enhance team productivity and morale.
Restaurant Team Member
The Gardenhall Inn
01.2017 - 11.2019
- Provided exceptional customer service in fast-paced dining environment.
- Operated point-of-sale system accurately to process transactions efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to enhance workflow during peak hours.
- Adapted quickly to changing menu items and special requests from customers.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Server
Greggs
02.2015 - 01.2017
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Food and Beverage Attendant
Debenhams
11.2014 - 02.2015
Education
SQA Level 6 - Animal Care
New College Lanarkshire
South Lanarkshire 09-2019
High School Diploma -
Calderglen High School
East Kilbride 08-2014
Skills
- Workplace safety
- Hospitality industry
- Food safety compliance
- Guest relations
- Task delegation
- Staff motivation
- Pre-shift walk-through
- Staff supervision
- Policy enforcement
- Employee scheduling
- Hiring
- Reservation management
- Table management
- Training and mentoring
- Time management
- Friendly and outgoing
- Opening and closing duties
- Espresso machine operation
- Beverage preparation
- Food preparation
Volunteering
I dedicated several years to volunteer work with the Scottish Society for the Prevention of Cruelty to Animals, as well as Calderglen Zoo, a local and community-focused institution.
Timeline
Front of House Supervisor
Tantrum Doughnuts
11.2023 - Current
Front of House Supervisor
Sprout
02.2023 - 01.2024
Front of House Supervisor
Hug&Mugs
04.2022 - 01.2023
Front of House Supervisor
Smokey Trotters Kitchen
10.2021 - 04.2022
Front of House Supervisor
Macgochans
03.2021 - 10.2021
Team Member/Team Leader
The Leeburn
11.2019 - 03.2021
Restaurant Team Member
The Gardenhall Inn
01.2017 - 11.2019
Server
Greggs
02.2015 - 01.2017
Food and Beverage Attendant
Debenhams
11.2014 - 02.2015
SQA Level 6 - Animal Care
New College Lanarkshire
High School Diploma -
Calderglen High School