Ayla Faisal
Bordon
Summary
Qualified Graphic Designer, Photographer, and Makeup Artist with a robust background in delivering exceptional client experiences. Manages pre- and post-production processes to ensure high-quality outcomes for diverse projects. Cultivates strong team dynamics and customer relationships through effective communication and empathetic service. Motivated professional with extensive experience in customer service and creative industries. Brings strong interpersonal skills and a commitment to enhancing customer satisfaction through effective conflict resolution and relationship building. Demonstrates adaptability and a keen eye for detail in all tasks.
Overview
4
4
Languages
1
1
Certification
14
14
years of professional experience
Work History
Professional Photographer
Ayla's Production
08.2014 - Current
- Manage all stages of pre- and post-production for seamless client experiences.
- Deliver high-quality wedding photography services for 300+ UK clients.
- Conducted all photo shoots with calm and professional demeanour.
Customer Service Agent- Temp
Hays Recruitment
London
04.2022 - 07.2022
- Resolved customer queries over phone and by email.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Developed and maintained strong relationships with customers through exceptional service and follow-up communications.
- Implemented conflict resolution strategies to handle dissatisfied customers, turning negative experiences into positive outcomes.
- Utilised CRM systems to record customer interactions, feedback, and service issues for continuous improvement.
Luxury Brands Customer Advisor
Harrods
London
11.2021 - 04.2022
- Knowledge of SCV
- Deal with escalations on calls and emails assigned through case managements within SLA's.
- Knowledge of Zendesk, live chat, Microsoft Office
- Managed between customers, brands and colleagues across the business.
- Sense of Empathy, patience and diplomacy to reassure costumers, overcome challenges and deliver the highest standards of customer service.
Branch Manager
Sudan artistry
04.2021 - 10.2021
- Boosted branch sales by developing customer loyalty through social media.
- Led, managed and motivated a branch team of 10 to consistently exceed sales targets.
Beauty Advisor
Selfridges & Co
London
06.2019 - 01.2021
- Maintained composure during peak selling times, serving multiple clients simultaneously.
- Successfully promoted and booked appointments for in-store events.
- London
Sales Associate
Chanel
Canary Wharf, Tower Hamlets
01.2018 - 01.2020
- Operated cash registers with accuracy and care, effectively processing cash and card transactions.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
- Educated customers on product and service offerings.
- Canary Wharf, Tower Hamlets
Supervisor
The Norwood school
London Colney, Hertfordshire
08.2014 - 08.2016
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Managed staff rotas, planning workloads effectively and strategically.
Tutor of Maths and English
A1 Tuition centre
09.2014 - 06.2016
- Planned and delivered 1:1 sessions to students weekly.
- Offered counselling to help students deal with academic, personal issues.
Librarian
Norwood School Library
11.2013 - 06.2016
- Checked in, checked out and renewed library materials.
- Scheduled and coordinated the use of library equipment.
- Sorted and shelved 100s of books manually.
Volunteer
WEST END WOMEN AND GIRLS CENTRE
Newcastle Upon Tyne
01.2013
- Newcastle Upon Tyne
Education
BA Hons - GRAPHICS & COMMUNICATION DESIGN
University of Arts London-CSM
London08.2018
Foundation Degree in Arts - Graphic Design
University of Arts London
01.2017
A-Levels - Graphics, Photography, Media Studies, Film studies, Urdu
The Norwood School
01.2016
GCSEs - English Language, Literature, Urdu, Mathematics, Sciences, History, Geography, Graphic, RS
The Norwood School
01.2014
Skills
- Adobe Photoshop
- Illustrator
- Premiere Pro
- Lightroom
- Advertising understanding
- Branding strategies
- Digital design and enhancements
- Customer demographics understanding
- Online marketing strategies
- Social Media Management
- Group tutoring
- Call centre operations
- Call quality optimisation
- Excellent customer service etiquette and communication skills
- Microsoft Office Suite
- Customer experience
- Data confidentiality
Certification
English, Urdu, Hindi, Punjabi, Outstanding Achiever Jack Petchey, 2014-10-01
Websites, Portfolios and Profiles
www.linkedin.com/in/ayla-faisal-a400b476
Languages
English
Proficient
C2
Urdu
Proficient
C2
Hindi
Intermediate
B1
Punjabi
Elementary
A2
Timeline
Customer Service Agent- Temp
Hays Recruitment
04.2022 - 07.2022
Luxury Brands Customer Advisor
Harrods
11.2021 - 04.2022
Branch Manager
Sudan artistry
04.2021 - 10.2021
Beauty Advisor
Selfridges & Co
06.2019 - 01.2021
Sales Associate
Chanel
01.2018 - 01.2020
Tutor of Maths and English
A1 Tuition centre
09.2014 - 06.2016
Professional Photographer
Ayla's Production
08.2014 - Current
Supervisor
The Norwood school
08.2014 - 08.2016
Librarian
Norwood School Library
11.2013 - 06.2016
Volunteer
WEST END WOMEN AND GIRLS CENTRE
01.2013
BA Hons - GRAPHICS & COMMUNICATION DESIGN
University of Arts London-CSM
Foundation Degree in Arts - Graphic Design
University of Arts London
A-Levels - Graphics, Photography, Media Studies, Film studies, Urdu
The Norwood School
GCSEs - English Language, Literature, Urdu, Mathematics, Sciences, History, Geography, Graphic, RS
The Norwood School