Summary
Overview
Work History
Education
Skills
Timeline
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Ayisha Cheema

Summary

Highly motivated Retail Assistant with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, and improving customer experience.

Overview

5
5
years of professional experience

Work History

Sales Associate

Coach
05.2022 - 12.2023
  • Ensured exceptional shopping experiences for customers.
  • Assisted customers with inquiries and provided product information.
  • Developed new client relationships by actively engaging with potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Retail Assistant

Old Navy
09.2018 - 05.2022
  • Greeted customers with a friendly smile.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used in-store system to locate inventory and place special orders for customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Managed efficient cash register operations.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.


Education

Masters of Law

Manchester Metropolitan University
Manchester, United Kingdom
01.2025

Bachelor of Arts - Law And Society

York University
Toronto, Canada
06.2023

Skills

  • Communication
  • Time Management
  • Multitasking
  • Problem-Solving Skills
  • Adaptability
  • Customer Assistance
  • Upselling
  • Store Organization
  • Cash Handling

Timeline

Sales Associate

Coach
05.2022 - 12.2023

Retail Assistant

Old Navy
09.2018 - 05.2022

Masters of Law

Manchester Metropolitan University

Bachelor of Arts - Law And Society

York University

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Ayisha Cheema