Summary
Overview
Work history
Education
Skills
Timeline
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AYILYA ANILKUMAR

Bangor,United Kingdom

Summary

Dynamic and results-driven operations professional with over 6 years of experience in hospitality, insurance operations, and client servicing. Proven track record of managing cross-functional teams, streamlining workflows, and enhancing guest satisfaction. Demonstrated success in food & beverage operations, staff training, inventory control, and compliance—closely aligned with hotel operations management. Holds an MSc in Management and possesses hands-on experience with systems such as SAP, ServiceNow, and POS tools. Known for consistently exceeding KPIs, improving customer experience, and driving operational efficiency in fast-paced environments.

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work history

Operations manager

Santry Food Servcies UK Ltd.
Belfast, Down
03.2022 - 06.2025
  • Supervised day-to-day hospitality operations, managing a team of 12+ across front- and back-of-house functions.
  • Delivered outstanding guest service, handling reservations, special requests, and complaints, resulting in a consistently high customer rating.
  • Managed POS transactions, daily reconciliation, and financial reporting with 100% accuracy.
  • Achieved 15%+ monthly sales growth through upselling, team coaching, and optimizing customer experience.
  • Oversaw procurement and inventory management, reducing waste by 20% through accurate forecasting and vendor coordination.
  • Partnered with culinary teams to streamline kitchen workflows and improve service delivery, cutting customer wait times by 30%.
  • Led staff recruitment, onboarding, and training, reducing ramp-up time by 25% and improving retention.
  • Enforced hygiene, safety, and brand standards via regular audits and plate inspections.
  • Liaised with delivery teams and coordinated front-desk and table service to maintain high operational standards.
  • Improved operational efficiency by streamlining processes and implementing strategic plans.
  • Created a collaborative work environment for positive team dynamics.
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Led teams to achieve business objectives on time and within budget constraints.

Senior Insurance Operations Specialist (Underwriting Technician)

Allianz Cornhill Information Services
India
03.2019 - 01.2022
  • Company Overview: UK & North America Clients
  • Managed large commercial insurance accounts, ensuring policy processing and customer queries were completed on time.
  • Collaborated with underwriting teams on renewals, new business, and endorsements based on risk assessments.
  • Ensured regulatory compliance through accurate documentation and DMV submissions.
  • Used underwriting systems to maintain up-to-date records and service-level compliance.
  • Provided premium customer support via email and phone across international time zones.
  • UK & North America Clients

Senior Process Associate / Process Associate

RR Donnelley Outsource Pvt. Ltd.
India
05.2016 - 11.2018
  • Led team scheduling, onboarding, and performance audits.
  • Conducted training for data and voice processes, improving new-hire productivity.
  • Ensured adherence to KPIs through regular quality checks and team feedback sessions.
  • Implemented process improvements that increased accuracy and reduced resolution times.

Education

Master of Science - Management

University of Ulster
Belfast
01.2022 - 02.2023

Skills

Hotel & Restaurant Operations Management, Guest Relations & Customer Service Excellence, Staff Training & Leadership, Inventory Control & Procurement, Financial Reporting & POS Management, Health, Safety & Hygiene Compliance, Quality Assurance & Standards Enforcement, Cross-functional Team Coordination, Conflict Resolution & Complaint Handling, CRM Systems SAP EPOS Microsoft Office

Timeline

Operations manager

Santry Food Servcies UK Ltd.
03.2022 - 06.2025

Master of Science - Management

University of Ulster
01.2022 - 02.2023

Senior Insurance Operations Specialist (Underwriting Technician)

Allianz Cornhill Information Services
03.2019 - 01.2022

Senior Process Associate / Process Associate

RR Donnelley Outsource Pvt. Ltd.
05.2016 - 11.2018

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AYILYA ANILKUMAR