Ayesha Zimmermann
ULLAPOOL,County (optional)
Summary
Organised and reliable professional with a strong background in customer service and clerical tasks. Demonstrates excellent time efficiency, effective listening, and good judgement. Skilled in record-keeping, information confidentiality, and database administration. Adept at maintaining positive customer and client relations with a positive attitude. Proficient in basic bookkeeping, word processing, risk assessment, and telephone manner.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Horse groom
Christine Anderson
Fortrose, Highland
10.2023 - Current
- Mucked out stables and yards in line with schedule.
- Catching & Prepared horses for lessons, treks & Hacks.
- Monitored horse welfare and wellbeing, identifying and addressing any needs.
- Provided regular feed according to diets plans; supported overall horse nutrition regime.
- Trained in animal first aid to provide emergency assistance.
- Collected payments for lessons/Hacks/Treks.
- Cleaned and maintained leads, bridles and saddles.
- Treated minor wounds promptly; prevented escalation of injuries. Dealing with loose shoes/worming of horses/horse illness and injuries etc.
- Helping in the lessons & treks etc with Children, Adults and Clients with additional support needs
- Engaged in continuous learning about equine care practices for increased proficiency.
- Ensured animal welfare by administering prescribed medications.
Guest House Proprietor
Self Employed
ULLAPOOL, Highland
05.2011 - Current
- Developed marketing strategies, attracting more tourists during off-peak seasons.
- Created homely atmosphere, resulting in repeat business from satisfied customers.
- Maintained high levels of hygiene throughout all areas of the property contributing towards positive reviews.
- Managed booking system to avoid overlapping reservations.
- Conducted routine maintenance checks ensuring the property was always up to standard.
- Ensured guest satisfaction by promptly addressing their concerns and queries.
- Sourced cost-effective solutions for required maintenance works.
- Controlled expenditure, oversaw purchasing and maintained accurate counts.
- Balanced accounts and handled cash to ensure accurate records were kept.
- Maintained cleanliness for a pleasant stay of the guests.
- Updated interior décor regularly keeping the property fresh and appealing for guests.
Receptionist
Invisible Heating Systems
ULLAPOOL, Highlands
05.2007 - 05.2010
- Managed phone calls, resulting in effective communication flow within the company.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Kept reception area clean and organised to uphold professional office reputation.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Wrote professional letters, memos and emails for internal and external business communication.
- Created agendas for meetings, prepared materials and took detailed notes.
- Oversaw office supply orders and replenished stock for staff use.
- Updated [Spreadsheet] with important office metrics and logged daily activities.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained accurate and up-to-date records for smooth handovers.
Education
Ullapool High School/ Open Learning/BHS Assessment
Ullapool 08.1995 - 08.1999
Skills
- Time efficiency
- Effective listening
- Customer Service
- Record-keeping
- Good judgement
- Information confidentiality
- Customer and client relations
- Basic bookkeeping
- Word processing
- Database administration
- Risk Assessment
- Telephone manner
- Organised and reliable
- Positive attitude
- Clerical tasks
Timeline
Horse groom
Christine Anderson
10.2023 - Current
Guest House Proprietor
Self Employed
05.2011 - Current
Receptionist
Invisible Heating Systems
05.2007 - 05.2010
Ullapool High School/ Open Learning/BHS Assessment
08.1995 - 08.1999
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