Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

Ayesha Pinchbeck

Bournemouth,Dorset

Summary

Sales-oriented travel agent with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Seeking a challenging position to provide exceptional service and quality obtained from years of hands-on experience in the travel industry.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work history

Travel agent

TUI
Poole, Dorset
2024.05 - Current
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Managed client complaints professionally, restoring trust and confidence.
  • Balanced sales targets whilst maintaining high standards of customer service.
  • Assisted clients with passport applications, ensuring timely submissions.

Airport customer service agent

Bournemouth Airport
Bournemouth, Dorset
2022.05 - 2024.05
  • Handled flight booking, rescheduling, and cancellations for improved customer experience.
  • Enhanced passenger satisfaction by promptly addressing concerns and providing solutions.
  • Increased efficiency with timely check-in of passengers and their luggage.
  • Resolved disputes over bookings calmly and efficiently, maintaining a positive environment at the desk.
  • Provided special assistance for elderly or differently-abled travellers to enhance comfort during travels.

Team member

KFC
Bournemouth, Dorset
2020.09 - 2022.05
  • Collaborated closely with management on promotion strategies and juggling multiple tasks efficiently to meet service speed targets.
  • Ensured workplace cleanliness with regular maintenance tasks.
  • Provided excellent customer service to enhance business reputation.
  • Improved team communication by working cooperatively with colleagues to achieve a common goal.

Education

GCSEs - Maths, English Literature, English Language, Science, Drama

Leaf Studio School
Bournemouth
2016.09 - 2019.07

Certificate of Higher Education - Travel & Tourism

Bournemouth and Poole College
Poole
2019.09 - 2021.07

Certificate of Higher Education - Cabin Crew

Bournemouth and Poole College
Poole
2021.09 - 2022.05

Skills

  • Customer Service
  • Social media marketing
  • Teamwork in fast-paced environment
  • Proactive attitude
  • Effective problem solver

Languages

English
Fluent
Thai
Intermediate

Affiliations

  • Muay Thai Training
  • Dance

Timeline

Travel agent

TUI
2024.05 - Current

Airport customer service agent

Bournemouth Airport
2022.05 - 2024.05

Certificate of Higher Education - Cabin Crew

Bournemouth and Poole College
2021.09 - 2022.05

Team member

KFC
2020.09 - 2022.05

Certificate of Higher Education - Travel & Tourism

Bournemouth and Poole College
2019.09 - 2021.07

GCSEs - Maths, English Literature, English Language, Science, Drama

Leaf Studio School
2016.09 - 2019.07
Ayesha Pinchbeck