Ayesha Pinchbeck
Bournemouth,Dorset
Summary
Sales-oriented travel agent with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Seeking a challenging position to provide exceptional service and quality obtained from years of hands-on experience in the travel industry.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Travel agent
TUI
Poole, Dorset
05.2024 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Managed client complaints professionally, restoring trust and confidence.
- Balanced sales targets whilst maintaining high standards of customer service.
- Assisted clients with passport applications, ensuring timely submissions.
Airport customer service agent
Bournemouth Airport
Bournemouth, Dorset
05.2022 - 05.2024
- Handled flight booking, rescheduling, and cancellations for improved customer experience.
- Enhanced passenger satisfaction by promptly addressing concerns and providing solutions.
- Increased efficiency with timely check-in of passengers and their luggage.
- Resolved disputes over bookings calmly and efficiently, maintaining a positive environment at the desk.
- Provided special assistance for elderly or differently-abled travellers to enhance comfort during travels.
Team member
KFC
Bournemouth, Dorset
09.2020 - 05.2022
- Collaborated closely with management on promotion strategies and juggling multiple tasks efficiently to meet service speed targets.
- Ensured workplace cleanliness with regular maintenance tasks.
- Provided excellent customer service to enhance business reputation.
- Improved team communication by working cooperatively with colleagues to achieve a common goal.
Education
GCSEs - Maths, English Literature, English Language, Science, Drama
Leaf Studio School
Bournemouth 09.2016 - 07.2019
Certificate of Higher Education - Travel & Tourism
Bournemouth and Poole College
Poole 09.2019 - 07.2021
Certificate of Higher Education - Cabin Crew
Bournemouth and Poole College
Poole 09.2021 - 05.2022
Skills
- Customer Service
- Social media marketing
- Teamwork in fast-paced environment
- Proactive attitude
- Effective problem solver
Languages
English
Fluent
Thai
Intermediate
Affiliations
- Muay Thai Training
- Dance
Timeline
Travel agent
TUI
05.2024 - Current
Airport customer service agent
Bournemouth Airport
05.2022 - 05.2024
Certificate of Higher Education - Cabin Crew
Bournemouth and Poole College
09.2021 - 05.2022
Team member
KFC
09.2020 - 05.2022
Certificate of Higher Education - Travel & Tourism
Bournemouth and Poole College
09.2019 - 07.2021
GCSEs - Maths, English Literature, English Language, Science, Drama
Leaf Studio School
09.2016 - 07.2019