Ayesha Madden
Beauly,Inverness-shire
Summary
A socialised, enthusiastic , motivated person. Trust worthy, self motivated with a proven record of reliability and honesty. A detail-orientated person adept at making critical decisions and managing deadlines.
Consistently delivering strong commercial results through high visual merchandising standards and excellent customer service, while meeting sales targets, brand guidelines, and deadlines in fast-paced retail environments
Multi-skilled and confident across all store departments, with strong experience in inventory control and documentation management. Proven history of taking on increased responsibility with enthusiasm and professionalism, supported by over seven years of experience in retail.
Maximising sales by offering exceptional customer service and helping others, handling disputes and providing full knowledge of all line products. Dedicated to delivering positive shopping experience for
customers.
Overview
8
8
years of professional experience
Work history
Sales Supervisor
New Look
Inverness, Inverness-shire
01.2017 - 03.2025
- Managed customer queries to enhance the overall service experience, ensuring prompt resolution and satisfaction.
- Delivered outstanding customer service by addressing and resolving issues swiftly and professionally.
- Conducted regular staff training to improve product knowledge and boost sales performance.
- Reviewed and analysed sales figures, leading to more strategic planning and accurate sales forecasting.
- Co-ordinated with multiple departments to ensure smooth and efficient operations.
- Executed promotional campaigns, increasing product visibility and customer engagement.
- Oversaw inventory management, maintaining optimal stock levels and ensuring accurate records.
- Supervised the sales team, consistently improving performance through coaching and support. Delegated tasks effectively, maximising team productivity and operational efficiency.
- Ensured adherence to company standards by conducting routine checks and audits.
- Fostered a positive and motivating work environment, enhancing team morale and productivity.
- Maintained high standards in all sales activities, reflecting positively on the brand's image and reputation.
- Regularly checked shop merchandise to verify proper display, replenishment, and compliance with planogram requirements.
- Coached team members to consistently meet and exceed weekly and monthly sales goals.
- Collaborated with team members to champion proven techniques for closing sales, cross-selling, and upselling.
- Developed strong customer relationships through attentive, friendly service, earning consistently positive feedback.
- Maintained accurate stock levels by conducting regular inventory checks and processing daily stock deliveries.
- Expertly utilised upselling, cross-selling, and promotions to increase sales.
- Ensured product displays were clean, well-organised, and visually appealing, contributing to a positive shopping experience.
- Managed cash and card transactions with high accuracy, minimising wait times and ensuring smooth till reconciliations.
- Adhered to company guidelines whilst executing creative solutions for display challenges.
- Demonstrated flexibility in schedule, working evenings and weekends as required during peak holiday seasons.
- Trained junior staff members in visual merchandising techniques, improving team efficiency.
- Resolved customer complaints quickly and calmly, ensuring a positive outcome.
.
Education
Scottish Qualifications Certificate - School Education
Charleston Academy
InvernessSkills
Experienced Retail Sales Supervisor with strong transferable skills and a keen eye for presentation Combines excellent communication with a collaborative, hands-on approach, thriving in fast-paced retail environments while supporting high visual and commercial standards Key skills include:
- Communication & Interpersonal Skills: Proven ability to communicate effectively with customers, team members, and management, fostering positive interactions and clear exchanges of information
- Leadership & Team Supervision: Experienced in leading and mentoring sales teams, with a focus on enhancing productivity, morale, and overall performance
- Customer Service Excellence: A strong background in delivering exceptional customer service, ensuring client satisfaction, handling inquiries, and resolving conflicts professionally
- Problem-Solving & Decision Making: Adept at identifying challenges and implementing effective solutions, particularly in high-pressure retail environments
- Sales & Target Achievement: Skilled in sales techniques, including upselling, cross-selling, and promoting special offers to meet or exceed sales targets
- Adaptability & Flexibility: Thrives in dynamic environments, quickly adapting to new challenges and learning new systems or processes
- Inventory & Operations Management: Extensive experience in stock management, product display optimisation, and overseeing daily store operations to ensure smooth workflows
- Time Management & Organisational Skills: Ability to manage multiple tasks efficiently while meeting tight deadlines and maintaining attention to detail
Eager to continue developing my career through additional training and learning opportunities as they arise
Affiliations
- Bee Keeper
- Interior design and decor arrangement
Personal Information
References
References available upon request.
Timeline
Sales Supervisor
New Look
01.2017 - 03.2025
Scottish Qualifications Certificate - School Education
Charleston Academy