Ayesha Binkalban
Abu Dhabi
Summary
Effective candidate committed to learning, developing skills in problem solving and team contributions. Self-directed and energetic with superior performance in both autonomous and collaborating with others on group projects. Attained Guest Services Ambassador role at Horticulture EXPO Doha 2023. Built Excellent Communication, diplomatic, protocol and public speaking skills. Accomplished Customer Experience and Research training at Abu Dhabi Commercial Bank with extensive experience providing quality services in challenging environments. Established relationships with customers, analyzed customer needs and resolved complaints. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive administrative team member organized in managing inquiries and documents. Thorough and detail-oriented in following procedures. Polite and professional person with strong time management, assistance and multitasking skills. Personable individual willing to work hard and take on any task. Ambitious, career-focused jobseeker, anxious to obtain an entry-level in development position to help launch career while achieving company goals.
Overview
2
2
years of professional experience
Work History
Guest Services Ambassador Qatar
Transguard Group
10.2023 - Current
- Collaborated with team members to ensure seamless coordination of guest services across departments.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- formulated VIP guest engagements, by providing a smooth experience.
Intern
EMBASSY OF THE UNITED ARAB EMIRATES EDUCATION & TECHNOLOGY SCIENCES ATTACHÉ OFFICE LONDON
08.2023 - 08.2023
- Worked under supervision of senior employers to help plan and direct work of organization.
- Organized and maintained records.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Shadowed senior team members to learn all related jobs and tasks.
- Came up with new ideas and improvements, which were discussed with senior employers.
- Updated departmental websites and social media accounts with relevant, engaging content.
- Presented relevant topics to graduate students for increased subject engagement.
- Developed and managed organized, orderly student databases and tracking systems.
Banker
Abu Dhabi Commercial Bank
12.2021 - 08.2022
- Recorded and processed customer data accurately.
- Adhered strictly to policies and procedures for continued company compliance.
- Followed up on unresolved customer issues to research and correct problems.
- Shared customer feedback and suggested improvements to enhance team performance.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Applied conflict management to stressed and concerned customers.
- Obtained feedback from customers to improve service experience.
- Implemented customer follow up to uphold service standards.
- Recorded information about inquiries and complaints within internal database.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
Master of Science - Risk And Disaster Resilience
University College London
London UK09.2023
Higher National Diploma - Banking And Finance
Abu Dhabi Global Market Academy
Abu Dhabi, UAE04.2022
Bachelor of Arts - Human Geography
King's College London
London, UK06.2021
Foundation Degree in Science - Chemistry And Biology
King's College London
London, UK06.2017
Skills
- Customer Relations
- Multitasking Abilities
- Social Media Content Creation
- Cultural Awareness
- Organization and Time Management
- Flexible and Adaptable
- Active Listening
- Teamwork and Collaboration
- Problem-Solving
- Team-building
- Analytical and Critical Thinking
- Compassion
- Responsible
- Planning and Coordination
- Relationship-Building
- Troubleshooting
- Self-Motivated Professional
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Completed Public Speaking Training
- Accomplished Media, Etiquette and Protocol Training successfully
Accomplishments
- Volunteered at British Red Cross 2019- 2023
- Volunteered at Sheikh Zayed Festival 2018- 2019
- Volunteered at Electric Run Festival 2016
Languages
English
Proficient
C2
Arabic
Bilingual or Proficient (C2)
Timeline
Guest Services Ambassador Qatar
Transguard Group
10.2023 - Current
Intern
EMBASSY OF THE UNITED ARAB EMIRATES EDUCATION & TECHNOLOGY SCIENCES ATTACHÉ OFFICE LONDON
08.2023 - 08.2023
Banker
Abu Dhabi Commercial Bank
12.2021 - 08.2022
Master of Science - Risk And Disaster Resilience
University College London
Higher National Diploma - Banking And Finance
Abu Dhabi Global Market Academy
Bachelor of Arts - Human Geography
King's College London
Foundation Degree in Science - Chemistry And Biology
King's College London
Similar Profiles
Fatima AlsuwaidiFatima Alsuwaidi
Relationship Director - Business Development at Transguard GroupRelationship Director - Business Development at Transguard Group
SUBEESH SSUBEESH S
Transport Coordinator at Transguard GroupTransport Coordinator at Transguard Group
Joice OtienoJoice Otieno
Operations Manager at Transguard groupOperations Manager at Transguard group