Ayesha Ahmed
Birmingham,West Midlands
Summary
Hardworking student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Driven professional with background in sales and customer service across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Parcel Delivery Driver
Royal Mail, Pertemps
08.2022 - 12.2023
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Completed on-time deliveries by choosing the best and most efficient routes transported deliveries locally and over the road
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Kept warehouse and associated areas in orderly, neat conditions, enabling ease of product retrieval.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Ensured timely, error-free daily deliveries of 80+ packages, covering large geographical areas.
Student Practitioner
George Perkins Day Nursery
01.2022 - 05.2022
- Spending 2 days working alongside professional practitioners in a day nursery during my university placement
- Work together with colleagues to ensure best practice is constantly delivered
- Using understanding of child development to plan and lead activities for the 2-4 age group
- Instruct children in health and personal habits such as eating, resting and toilet habits
- Read to children and teach them simple drawing, painting and songs
- Assisting in preparing food, serving meals and snacks to children, organising and storing toys and materials in activity areas, keeping a safe and tidy environment for children
- Excellent communication and listening skills
- Some experience with working with children with SEND - Special Educational Needs and Disabilities
Sales Associate
Tk Maxx
11.2021 - 12.2021
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed duties to deliver on targets with accuracy and efficiency.
- Runs items such as merchandise, price checks, supplies, and item numbers as requested by cashiers to keep lines moving smoothly
- Assisted in smooth running of shop floor processes by helping customers locate items and ensuring signage and pricing accuracy
- Carried out day-to-day duties accurately and efficiently.
- Replenished stock and processed deliveries to maximise product availability.
Sales Associate
Junaid Jamshed
06.2021 - 11.2021
- Completed purchases with cash, credit and debit payment methods
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Assisted in smooth running of shop floor processes by helping customers locate items
- Completed duties to deliver on targets with accuracy and efficiency.
- Designed appealing product displays to improve customer service and increase sales
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Technical skills for operating tills and allocating stock
- Numeracy skills for customer transactions
- Organising the stock room to make sure the stock is arranged for simple access and visibility
Volunteer
Pause
08.2019 - 01.2021
- Creating ideas for marketing ventures
- Designing flyers and posters to be put up around the building
- Planning and helping at charity events
- Working with the public.
Shop Assistant
Sheikh Bros Ltd
07.2019 - 07.2020
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
- Updated product labelling and promotional pricing.
- Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation.
Education
Early Childhood Studies
University College Birmingham
Birmimgham, United Kingdom 10/2021 -
A-Levels -
Cadbury Sixth Form College
09.2018 - 03.2020
Edgbaston High School For Girls
09.2013 - 07.2018
Skills
- Vehicle maintenance
- Picking and packing
- GPS and navigation apps
- Customer assistance
- Challenge 25 policy enforcement
- Active selling
- Stock merchandising
- Childhood development reporting
- Lesson and activity planning
- Curriculum knowledge
- Multilingual
Languages
English
Native
Urdu
Intermediate
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Parcel Delivery Driver
Royal Mail, Pertemps
08.2022 - 12.2023
Student Practitioner
George Perkins Day Nursery
01.2022 - 05.2022
Sales Associate
Tk Maxx
11.2021 - 12.2021
Sales Associate
Junaid Jamshed
06.2021 - 11.2021
Volunteer
Pause
08.2019 - 01.2021
Shop Assistant
Sheikh Bros Ltd
07.2019 - 07.2020
A-Levels -
Cadbury Sixth Form College
09.2018 - 03.2020
Edgbaston High School For Girls
09.2013 - 07.2018
Early Childhood Studies
University College Birmingham
10/2021 -
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