Ayemon Ali
South Shields,South Tyneside
Summary
Dedicated customer service professional with proven experience in hospitality and e-commerce, specialising in complaint resolution, client support, and digital communication. Skilled in handling customer inquiries across email, chat, and social media platforms, with a strong record of improving satisfaction and retention. Confident using Microsoft Office, Google Workspace, and e-commerce platforms to deliver efficient support in remote environments.
Overview
2
2
years of professional experience
Work history
Customer Support & Sales
Cielo Watches E-Commerece (Founder)
South Shields, South Tyneside
07.2024 - 07.2025
- Delivered remote customer support via email, live chat, and social media, converting over 80% of queries into successful sales.
- Maintained accurate digital records of transactions and customer interactions, contributing to a 30% repeat purchase rate.
- Processed orders and tracked financial transactions using online platforms.
- Collaborated on website improvements, making customer interactions smoother and reducing support queries.
Manager
The Chamber Resturant
South Shields, South Tyneside
11.2023 - 07.2025
- Supervised front-of-house operations and ensured smooth coordination between staff and management.
- Managed customer concerns with professionalism, achieving improved reviews and retention.
- Handled cash management, reconciliations, and daily reporting.
- Trained and supported staff, building a culture of efficiency and strong communication.
Education
GCSEs -
Mortimmer Community College
09/2017 - 08/2022
Skills
- Remote Customer Support (Email, Chat, Social Media)
- Complaint Resolution and Conflict Management
- Record-Keeping and Data Entry
- Microsoft Office and Google Workspace
- Time management and independent working
- Verbal and written communication
- Sales and upselling techniques
- E-commerce platform knowledge
Timeline
Customer Support & Sales
Cielo Watches E-Commerece (Founder)
07.2024 - 07.2025
Manager
The Chamber Resturant
11.2023 - 07.2025
GCSEs -
Mortimmer Community College
09/2017 - 08/2022
Similar Profiles
Timofey SeleznevTimofey Seleznev
Founder of Mathematics Olympiad Camp MaTimatica at FounderFounder of Mathematics Olympiad Camp MaTimatica at Founder
Brandon boswellBrandon boswell
CEO BamFam Enterprise at FounderCEO BamFam Enterprise at Founder
Bo NguyenBo Nguyen
Social Media Marketing Specialist at FounderSocial Media Marketing Specialist at Founder
Michal RadziewiczMichal Radziewicz
Recruitment Consultant at Nigel Frank InternationalRecruitment Consultant at Nigel Frank International
Mason WorthingtonMason Worthington
Volunteer worker at Friends of Readhead Park & Harton CemeteryVolunteer worker at Friends of Readhead Park & Harton Cemetery