Aydarus Farah
Leicester ,Leicester
Summary
Customer-focused professional with a strong background in outbound sales and exceptional customer service. Demonstrated success in engaging customers through proactive communication, effectively promoting and selling phone contracts and SIM plans. Skilled in active listening, empathy, and problem-solving to address customer needs and concerns. Proficient in utilising Excel spreadsheets for efficient call management and data tracking. Committed to delivering personalised experiences, fostering long-term relationships, and ensuring customer satisfaction. Collaborative team player passionate about providing outstanding service in a fast-paced environment.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Sales advisor
Myrefunds
Nottingham, Nottingham
2024.07 - 2024.09
- Proactively contacted prospective customers to increase sales.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Provided clear, accurate quotes and estimates to prospective clients.
- Managed over 100 calls per day
- Improved public satisfaction by providing excellent customer service.
Outbound sales advisor
Currys
Loughborough, Leicestershire
2023.07 - 2024.03
- Providing exceptional customer service throughout the sales process, ensuring customer satisfaction, fostering long-term relationships.
- Warmly greeted customers to establish positive first impressions.
- Used active listening and relationship-building skills to assess customer needs, build rapport & deliver viable solutions.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Maintained client databases with updated customer information.
- Proactively contacting potential customers via outbound calls to introduce and sell phone contracts and SIM plans, effectively utilising persuasive communication techniques.
- Utilising the company's system to place orders and follow GDPR guidelines, ensuring the secure handling of customer data.
- Demonstrating in-depth knowledge of various phone models, contract options, and network coverage to assist customers in making informed purchasing decisions.
Youth worker
SOCOPA
Leicester, Leicester
2023.01 - 2023.06
- Developed outreach programmes to bridge gaps between young people and communities.
- Set up outings and events according to children's favoured activities and hobbies.
- Attended regular training and supervision workshops for improved service user support.
- Advocated for young people to build current and future opportunities.
Education
GCSEs -
Moat Community College
Leicester 2015.01 - 2020.08
A-Levels - Biology, Physics and Chemistry
NAMS College
2020.10 - 2022.08
Skills
- Clear & effective verbal communication
- Resolving issues
- Exceeding sales targets
- Ability to thrive in fast-paced environments
- Contributing to team success
- Persuasive communication
- Relationship building
- Data entry and record-keeping
Affiliations
- football
- reading
- cooking
Languages
English
References
References available upon request.
Timeline
Sales advisor
Myrefunds
2024.07 - 2024.09
Outbound sales advisor
Currys
2023.07 - 2024.03
Youth worker
SOCOPA
2023.01 - 2023.06
A-Levels - Biology, Physics and Chemistry
NAMS College
2020.10 - 2022.08
GCSEs -
Moat Community College
2015.01 - 2020.08