Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Aydan Deniz Abasov

Aydan Deniz Abasov

London,ENG

Summary

Accomplished professional with extensive expertise in administrative procedures, collaborative care coordination, and patient assessment. Demonstrates exceptional skills in medical reporting accuracy, confidentiality upholding, and patient care. Proficient in basic life support, effective listening, and ethical conduct. Known for inspiring motivation and influential communication within diverse environments. Adept at strategic planning, leadership, and problem-solving with a strong understanding of regulatory standards. Experienced in customer relationship management systems, profit and loss analysis, crisis handling, time efficiency, health and safety compliance, social media marketing, and multilingual communication. Committed to leveraging skills for impactful healthcare management and strategic planning roles.

Overview

4
4
years of professional experience

Work history

Sales & Retention Executive

EMed
London
04.2025 - Current
  • Initiated regular follow-ups, resulting in improved client retention.
  • Streamlined processes to improve efficiency in customer service delivery.
  • Optimised communication channels, improving speed of response to enquiries.
  • Boosted customer satisfaction by resolving complaints promptly and professionally.
  • Achieved high levels of customer satisfaction with proactive issue resolution.
  • Maintained product and service knowledge for reliable customer guidance.
  • Offered technical support, leading to enhanced user experience.
  • Provided top-notch support for increased customer satisfaction.
  • Performed administrative duties contributing towards smooth operations.
  • Collaborated with Clinical Team to provide comprehensive patient care.
  • Managed over 50 cases including call per day

Clinical Assistant

Harley Street Vein Clinic
London
01.2024 - 05.2025
  • Handled medical waste disposal responsibly; contributed towards maintaining clean premises whilst adhering to safety regulations.
  • Prepared examination rooms for patients' visits.
  • Assisted in minor surgical procedures; ensured safe and sterile conditions were maintained at all times.
  • Managed patient flow throughout the day, reducing waiting time.
  • Ensured smooth operation of clinic by ordering and restocking necessary supplies.
  • Handled incoming telephone inquiries; provided relevant information whilst maintaining patient confidentiality.
  • Assisted physicians during clinical procedures to ensure efficient processes.
  • Completed basic administrative and clinical tasks to relieve medical professionals of busy workload.

Patient and Bookings Manager

DrH Consult
LONDON
04.2024 - 09.2024
  • Collaborated with Dr's to devise schedules that optimised patient flow.
  • Streamlined patient booking system, improving clinic efficiency.
  • Organised regular staff training sessions for enhanced patient care.
  • Mediated conflicts between staff members, maintaining harmony within workplace.
  • Supervised maintenance activities within the clinic for health and safety compliance.
  • Handled all administrative duties, resulting in efficient day-to-day running of the clinic.
  • Coordinated with medical staff, ensuring proper communication of procedures and policies.
  • Ensured compliance with healthcare regulations by conducting regular audits.
  • Managed daily operational tasks of the clinic to ensure smooth functioning.
  • Improved patient satisfaction ratings through effective complaint resolution strategies.
  • Led team meetings on a weekly basis for better coordination amongst staff.
  • Planned annual budgets to meet operational needs within financial targets.
  • Presented financial forecasts to assess progress against targets.
  • Delivered high-quality products to increase customer satisfaction.
  • Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
  • Liaised with senior physicians to plan timely, successful patient discharges.
  • Dealt with emergencies with calm and composure.
  • Sent prescriptions to pharmacies successfully

Clinical administrator

DrH Consult
London
02.2021 - 04.2024
  • Updated medical histories for accurate record keeping.
  • Improved patient management by coordinating clinical appointments and procedures.
  • Prepared clinical reports, providing vital data for healthcare decisions.
  • Supervised administrative staff, fostering a collaborative work atmosphere.
  • Handled correspondence from patients; resolved queries swiftly.
  • Assisted in the implementation of health and safety protocols, enhancing clinic standards.
  • Organised medical events and seminars raising awareness about various health issues.
  • Maintained an orderly work environment to facilitate efficient service delivery.
  • Coordinated procurement of clinical supplies, ensuring uninterrupted services.
  • Liaised with healthcare professionals to maintain smooth clinic operations.
  • Managed patient billing processes which improved financial tracking within the clinic.
  • Identified service gaps, developing plans to strengthen or expand offerings.
  • Actioned feedback from service users, resulting in improved satisfaction levels.

Clinical Assistant

DrH Consult
London
02.2021 - 01.2023
  • Handled medical waste disposal responsibly; contributed towards maintaining clean premises whilst adhering to safety regulations.
  • Prepared examination rooms for patients' visits.
  • Handled incoming telephone inquiries; provided relevant information whilst maintaining patient confidentiality.
  • Carried out administrative duties such as filing and updating records efficiently for streamlined operations.
  • Ensured smooth operation of clinic by ordering and restocking necessary supplies.
  • Trained new Clinical Assistants joining the team, helping them adapt quickly into their roles.
  • Assisted in minor surgical procedures; ensured safe and sterile conditions were maintained at all times.
  • Helped in maintaining cleanliness standards around the wards, improving overall hygiene levels.
  • Assisted physicians during clinical procedures to ensure efficient processes.
  • Collected patient information for accurate record keeping.
  • Offered emotional support to distressed patients, promoting a calming environment.
  • Organised transport services for discharged patients leading to timely transition from clinic to home.
  • Administered basic health checks to patients, providing vital health data to doctors.
  • Managed patient flow throughout the day, reducing waiting time.
  • Processed mail, email and phone enquiries, minimising correspondence backlogs.
  • Worked under direct supervision to help maintain and improve patient care.
  • Carried out routine clinical procedures, recording completion and any abnormalities.
  • Collect biological samples and prepared them for laboratory testing.
  • Informed patients and family members of medications prescribed by healthcare professionals to promote understanding and compliance.

Education

Film and Television -

Brunel University
London
09/2022 - 06/2025

A-Levels -

Newvic Sixth Form College
London

GCSEs -

Plashet School
London

Skills

  • Administrative procedure knowledge
  • Collaborative care coordination
  • Patient assessment understanding
  • Medical reporting accuracy
  • Confidentiality upholding
  • Patient care
  • Basic life support
  • Effective listening
  • Ethical conduct
  • Inspiring motivation
  • Influential communication
  • Knowledge of regulatory standards
  • Leadership in diverse environments
  • Strategic planning software
  • Customer relationship management systems
  • Profit and Loss Analysis
  • Customer relationship management
  • Crisis handling
  • Time efficiency
  • Health and Safety Compliance
  • Leadership skills
  • Strategic planning
  • Problem-solving
  • Communication skills
  • Social media marketing
  • Multilingual

Languages

Romanian
Fluent
Russian
Fluent
English
Fluent

Timeline

Sales & Retention Executive

EMed
04.2025 - Current

Patient and Bookings Manager

DrH Consult
04.2024 - 09.2024

Clinical Assistant

Harley Street Vein Clinic
01.2024 - 05.2025

Clinical administrator

DrH Consult
02.2021 - 04.2024

Clinical Assistant

DrH Consult
02.2021 - 01.2023

Film and Television -

Brunel University
09/2022 - 06/2025

A-Levels -

Newvic Sixth Form College

GCSEs -

Plashet School
Aydan Deniz Abasov