Ayan Ismail

• Provided technical and administrative support within cybersecurity-focused environment, assisting users with account access, permissions, and security-related requests.
• Supported user account provisioning, modifications, and deactivation processes while maintaining compliance with internal procedures.
• Maintained accurate records, reports, and documentation to support governance, compliance, and audit activities.
• Assisted with risk management, security governance, and operational processes to help maintain secure digital environment.
• Responded to internal IT and security support requests, troubleshooting issues and escalating where appropriate.
• Collaborated with senior team members to improve operational efficiency and support security best practices.

• Contributed to development, maintenance, and testing of internal software systems and web-based applications.
• Assisted in development of WCS Portal, supporting system functionality and improving internal operational processes.
• Supported staff with technical issues, troubleshooting system problems and providing user assistance.
• Maintained technical documentation, user guides, and system records to support effective platform usage.
• Collaborated with stakeholders to identify requirements and enhance digital services.
• Assisted with testing, debugging, and system improvements to increase reliability and usability.

• Delivered first-line IT support to staff and students, resolving hardware, software, and account-related issues.
• Created and managed user accounts using Active Directory and Microsoft 365.
• Installed, configured, and maintained computers, printers, software, and network equipment.
• Diagnosed and resolved technical faults both remotely and in person.
• Maintained IT asset registers and equipment inventories to support effective resource management.
• Assisted with classroom technology, office systems, and day-to-day technical operations.