Ayah Serbout
London,United Kingdom
Summary
A highly organised and detail-oriented professional with strong communication skills and the ability to thrive in fast-paced environments. Experienced in managing projects and tasks efficiently, ensuring timely delivery while maintaining a high quality standard. Adept at working independently and as part of a team, with excellent organisational skills ensuring seamless coordination and execution. Looking to bring expertise and work ethic to a dynamic and challenging role.
Overview
5
5
years of professional experience
Work History
Duty Manager
Everyman Cinema
London, United Kingdom
07.2023 - Current
- Built the team rota each week - communicated with the team to keep track of their availability and preferred hours and ensured each shift was correctly staffed according to forecast admits and labour costs.
- Managed front-of-house operations to maintain high level of service.
- Used cinema programming and projector software Rosetta Bridge to ingest DCPs, build content playlists, schedule in shows, and make adjustments when necessary.
- Acted as friendly and professional face of the company when dealing with any customer queries or complaints, both in person or through Freshdesk.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
Team leader
Everyman Cinema
London, United Kingdom
09.2022 - 07.2023
- Delegated tasks to make best use of individuals' skills.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Supported new hires through the onboarding process for speedy and successful training.
- Promoted professionalism among staff to develop productive relationships.
- Organising private hires and events, ensuring all logistics and set up were efficiently managed.
- Working on the bar, preparing drinks, and making sure everything was ready and well-stocked.
- Handling cooperative hires and setting up coffee stations, including making high-quality coffees quickly and efficiently.
- Delegating tasks to team members, ensuring smooth operations, especially during high-demand screening rounds.
- Training and mentoring new employees, helping them develop necessary skills for their roles.
- Maintaining a fast-paced work ethic during peak times to meet customer demands and ensure smooth service.
Waiter
T.G.I. Fridays
London, United Kingdom
06.2021 - 07.2022
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Assisted in food preparation, resulting in timely service delivery.
- Explained dish components clearly to inform customers' decisions.
- Liaised with kitchen staff for prompt order delivery to customers.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Delivered excellent customer service through friendly and polite interaction.
- Managed table settings for optimal dining experience.
- Handled payment transactions to guarantee smooth customer checkout process.
- Accommodated special dietary requests, enhancing customer dining experience.
- Maintained knowledge of menu items, leading to accurate order taking.
- Upheld health and safety standards by regularly sanitising hands and work areas.
Customer services advisor
Boots
London, United Kingdom
03.2020 - 08.2020
- Assisted customers in navigating company website, improving online experience.
- Greeted customers warmly upon arrival, creating a welcoming environment.
- Directed customers to appropriate departments for specialised assistance, fostering seamless service delivery.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Encouraged add-on sales during check-out process, maximising revenue potential.
- Promoted new products to customers, driving brand awareness.
- Handled customer queries via telephone and email, ensuring clear communication.
- Provided information for product inquiries, leading to increased sales.
- Recorded and processed customer data accurately.
Education
Diploma of Higher Education - Psychology with Criminology
University of West London
London 10/2023 -
NVQ Level 3 - Health and Social Care Level 3
Westminster Kingsway College
London 09/2021 - 06/2023
NVQ Level 2 - Health and Social Care Level 2
Westminster Kingsway College
London 09/2020 - 07/2021
Skills
- Decisive decision-making
- Microsoft Excel
- Task prioritising
- Task delegation
- Attention to detail
- Communication skills
- Social media marketing
- Photo and Video Editing
Languages
English
Fluent
Arabic
Fluent
Affiliations
- Travelling
- Fashion
- Makeup
- Photography
- Video and Picture editing
Timeline
Duty Manager
Everyman Cinema
07.2023 - Current
Team leader
Everyman Cinema
09.2022 - 07.2023
Waiter
T.G.I. Fridays
06.2021 - 07.2022
Customer services advisor
Boots
03.2020 - 08.2020
Diploma of Higher Education - Psychology with Criminology
University of West London
10/2023 -
NVQ Level 3 - Health and Social Care Level 3
Westminster Kingsway College
09/2021 - 06/2023
NVQ Level 2 - Health and Social Care Level 2
Westminster Kingsway College
09/2020 - 07/2021
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