Ayah Elhag-Salih
London
Summary
Highly driven and organized university student entering final year with years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Effective communicator with staff and customers. Valuable team member who blends superb time management and organizational skills to drive group success. Bilingual in English, Tigrinya, and Arabic after studying abroad in Egypt for 3 years.
Overview
1
1
year of professional experience
Work History
Supervisor
The Common Kitchen
London
05.2022 - 09.2022
- Over summer, I worked at a small restaurant/cafe as a supervisor.
- The job included tasks such as opening and closing the store, dealing with customers and any resolving and issues that arose.
- I was able to multitask and organise everything to ensure the store was running smoothly.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- There were a few regular customers that would come in so it was important to build a good customer relationship.
- Upsell the items to customers from the merchandise store located in the coffee shop.
- Responded to customer questions regarding products, prices and availability.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Reviewed reports from subordinate staff members before submitting them to senior management.
Barista/Front of House/Kitchen Staff
Aji Cafe, Kiosk and Bakery
London
12.2021 - 07.2022
- Company Overview: Located on the south bank.
- I previously worked at the Agi cafe, kiosk, and bakery located on the Southbank.
- Being trained on all 3 parts meant that I was proficient and was able to help whenever needed.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Monitored inventory levels of supplies and restocked when necessary.
- Complaint resolution was crucial so that customers would leave the establishment feeling satisfied.
- Organization was essential to ensure that everything would be running smoothly, as it would get busy within a moment's notice.
- Flexibility was important so that I could move around that shop floor at any given moment for anything.
Front of House
Amerino
London
07.2021 - 10.2021
- I previously worked as a team member at Amerino.
- This job came with the task of making beautifully presented ice cream for customers at an efficient pace.
- Maintained an inventory of supplies needed for front of house operations.
- Engaging with customers to ensure that they are happy with the service they are receiving.
- Memorized and learned all of the different desserts, so that I was both quick and efficient while making them for customers.
- Dishes and utensils were washed and sanitised on a regular basis, with ample supplies on hand for estimated customer loads.
- I attended to the needs of the customers whilst also keeping up with the cleanliness of the area.
- Effectively communicate with customers both over the phone and face to face.
- Organising both in store and delivery orders promptly.
Front of House
Accessorize
London
06.2021 - 08.2021
- I previously worked at Accessorize.
- Assisted customers with their needs and ensured tidiness throughout the store.
- Provided efficient payment processing services to customers via cash and card transactions while working at the till.
- Applied technical skills to automate the stock checking process.
- Enhanced customer experience by offering precise guidance based on careful observations.
- Communicated clearly and positively with both customers and other employees.
- Thrived in high-pressure environments during periods of increased store activity.
Education
Digital Marketing - Undergraduate degree
Kingston University
London07-2025
B-Tech Business -
SFX Sixth Form
London01.2021
International GCSE'S -
British International School of Madinaty
Cairo, Egypt01.2019
Skills
- Microsoft Office
- Dealing with different people in a professional manner
- Schedule development
- Bilingual communication
- Complex Problem-Solving
- Negotiation
- Strategic Planning
- Goal-Oriented
Languages
English
First Language
Arabic
Upper Intermediate (B2)
B2
Tigrinya
Proficient (C2)
C2
Timeline
Supervisor
The Common Kitchen
05.2022 - 09.2022
Barista/Front of House/Kitchen Staff
Aji Cafe, Kiosk and Bakery
12.2021 - 07.2022
Front of House
Amerino
07.2021 - 10.2021
Front of House
Accessorize
06.2021 - 08.2021
Digital Marketing - Undergraduate degree
Kingston University
B-Tech Business -
SFX Sixth Form
International GCSE'S -
British International School of Madinaty