Ayah Al-Roubaie

Utilise in-depth knowledge of skincare science to educate customers on product benefits, formulation efficacy, and ingredient properties. Effectively communicate complex biological concepts in an accessible way, building trust and enhancing the customer experience. Strong ability to drive sales through personalised consultations, tailored recommendations, and expert product knowledge. Proven success in meeting sales targets by combining scientific expertise with a consultative sales approach.

In the absence of a store manager, I was assigned the role of Acting Manager, ensuring the seamless operation of the store and maintaining high performance standards. I led the team by conducting daily briefings, setting sales targets, and implementing strategies to drive performance. My responsibilities included managing staff rotas, overseeing visual merchandising, and coordinating stock management and deliveries. I maintained regular communication with senior managers and provided support by covering shifts at other store locations as needed. My leadership, organisational skills, and ability to motivate the team were instrumental in sustaining operational efficiency and achieving business objectives.

As a volunteer Laboratory Assistant, I worked closely with pharmacy students, supporting their practical sessions by preparing the lab, organising chemicals, and maintaining a clean and efficient workspace. This role allowed me to gain hands-on experience with specialised equipment for medicine packaging and labeling, deepening my understanding of pharmaceutical distribution. Through this experience, I developed strong attention to detail, problem-solving skills, and a deeper appreciation for the behind-the-scenes processes in the field of medicine.

As a Christmas Temporary Sales Assistant during the global lockdown, I efficiently provided excellent customer service, and consistently exceeded sales targets, earning recognition from management.