Aya Fernouny
London,England
Summary
Strong communication, leadership, and problem-solving skills with a solid understanding of team dynamics and effective goal-setting. Quick to learn and highly adaptable to new technologies, environments, and challenges. Committed to continuous development and well-prepared to contribute within innovative and collaborative professional settings.
Overview
3
3
years of professional experience
Work history
Progress Coach/ Attendance Officer
United Colleges Group
London, England
08.2024 - Current
- Collaborated with teaching staff to deliver comprehensive attendance management for 200+ students
- Coordinated with local authorities on 15+ extreme truancy cases, ensuring full compliance with statutory child safeguarding guidance
- Handled sensitive information confidentially while addressing student absences and late arrivals across cohort of 300+ students
- Fostered positive relationships with students, increasing attendance rates by 10% over one academic year
- Liaised with pastoral staff on individual student needs affecting punctuality and presence, supporting 50+ students regularly
- Identified non-attendance patterns, enabling targeted interventions that reduced absenteeism by 8%
Work Experience
Chase Farm Hospital
London, England
04.2024 - 04.2025
- Fostered trust and comfort by developing rapport with patients.
- Conducted daily rounds to assess patients' health conditions.
- Provided emotional support to enhance patients' mental well-being.
- Prepared patients for surgery, ensuring readiness and comfort during procedures.
Customer Service
The Sugar Shack
London, England
04.2023 - 12.2024
- Delivered excellent customer service, fostering positive client relationships.
- Assisted staff training on best practices for handling and organising stock items.
- Executed day-to-day duties with accuracy and efficiency.
- Acquired and applied new skills to enhance productivity.
- Performed opening and closing duties, including balancing tills and preparing the shop for the next business day.
Barista
Abasto
London, England
09.2022 - 02.2023
- Addressed customer complaints promptly to ensure high levels of satisfaction.
- Maintained tidy and well-stocked work areas to enhance bar efficiency.
- Performed cash handling duties accurately to uphold financial integrity.
Education
GCSEs - Mathematics and English
City of Westminster College
Westminster 12/2021 - 06/2024
Bachelor of Science - Forensic Science
London South Bank University
London, England 09/2025 -
Level 3: BTEC National Extended Diploma - Applied Science (Medical)
City of Westminster College
Westminster 12/2021 - 06/2024
Skills
- Highly organised and detail-oriented, with experience in education, healthcare and customer service
- Skilled in supporting attendance, safeguarding and parental care in diverse team environments
- Handles confidential information with discretion and sensitivity
- Strong communication and relationship-building abilities, fostering trust with students, patients and clients
- Quick to learn and highly adaptable to new environments, systems and challenges
- Thrives in both collaborative and independent work settings
- Proficient in Microsoft Word, Excel, Outlook and data-tracking systems, with experience generating reports and managing spreadsheets
- Brings initiative, flexibility and commitment to excellence in fast-paced, client-facing roles
Languages
English
Fluent
Arabic
Fluent
Italian
Native
Spanish
Upper intermediate (B2)
References
References available upon request.
Timeline
Progress Coach/ Attendance Officer
United Colleges Group
08.2024 - Current
Work Experience
Chase Farm Hospital
04.2024 - 04.2025
Customer Service
The Sugar Shack
04.2023 - 12.2024
Barista
Abasto
09.2022 - 02.2023
GCSEs - Mathematics and English
City of Westminster College
12/2021 - 06/2024
Bachelor of Science - Forensic Science
London South Bank University
09/2025 -
Level 3: BTEC National Extended Diploma - Applied Science (Medical)
City of Westminster College
12/2021 - 06/2024