AYA ALTAHAN

Financial Management & Currency Handling Customer Service Team Collaboration & Time Management Attention to Detail & Compliance

• Gained extensive experience in managing foreign currencies, exchange rates, and large cash transactions.
• Accurately handled financial transactions, ensuring compliance with regulations and minimizing discrepancies.
• Assisted clients with travel budgeting and provided expert advice on currency conversion, saving them money on fees and poor exchange rates.
• Provided exceptional customer service, assisting travelers with their financial needs, currency exchange, and travel-related money concerns.
• Resolved customer inquiries and complaints efficiently, maintaining a high level of client satisfaction.
• Built strong relationships with repeat clients by understanding their needs and offering personalized solutions.
• Collaborated effectively with team members to manage high-volume transactions and ensure efficient daily operations.
• Balanced multiple tasks, from handling transactions to offering financial advice, while adhering to strict deadlines.
• Promoted and sold travel-related financial products such as prepaid travel cards, travel insurance, and currency orders.
• Exceeded sales targets by proactively upselling products based on customer needs and enhancing overall customer experience.
• Ensured compliance with anti-money laundering (AML) regulations, including verifying customer identification and transaction documentation.
• Maintained accurate records of financial transactions, ensuring adherence to company policies and legal requirements.

• Improved customer satisfaction by promptly addressing queries and complaints.
• Designed training programmes for enhanced team performance.
• Strengthened client relationships with clear communication and problem-solving skills.
• Managed complex customer issues to successful resolution.
• Enhanced brand loyalty, provided excellent service at all times.
• Implemented new protocols for efficient complaint management.
• Handled high volume of calls daily for faster issue resolution.
• Assisted customers in product selection to boost sales.

• Volunteering at The Willow primary school in Stratford Upon Avon 2 mornings a week
• Helping with laminating, cutting, and preparing teaching materials
• Supporting pupils in the classrooms.
• Enhanced student engagement by implementing creative lesson plans.
• Collaborated with teaching staff to develop educational materials.
• Assisted in creating interactive whiteboard presentations for engaging lessons.
• Supported children with special needs to achieve personal goals.
• Facilitated group activities, fostering collaboration and teamwork amongst students.
• Prepared classroom resources, ensuring smooth transitions between lessons.
• Assisted teachers in managing student behaviour, maintaining a focused learning atmosphere.

• Worked in a card design factory
• Designed wedding invitations cards on Word.
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Improved efficiency and productivity by acquiring new skills.
• Applied positive customer service approach to increase satisfaction levels.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.