Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Axton Abdonio De Araujo

Food And Beverage Assistant
Hayes,ENG

Summary

Flexible Customer Service professional with 2 year of success in resolving customer concerns and enquiries. A supportive team player, well-versed in providing helpful answers on multiple platforms to retain clients.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work History

Food and Beverage Assistant

Holiday Inn
West Drayton
04.2021 - Current
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Trained new staff members on company policies and procedures.
  • Processed payments and provided receipts to establish proof of transaction.
  • Followed food safety practices and sanitation guidelines.
  • Maintained composure and work quality while under stress.

Assembly Worker(warehouse)

Pertemps
Feltham
09.2020 - 04.2021
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Performed inventory control, such as counting, and stocking merchandise.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

VAT Queue Host

Travelex Currency Services
Heathrow
04.2019 - 04.2019
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations, policies and services.
  • Developed and updated databases to handle customer data.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

Bachelor Of Commerce And Economics - Commerce And Economics

S.S. Dempo College Of Commerce And Economics
Goa, India
06.2016 - 01.2019

Secondary School Certificate -

People’s High School
Goa
06.2008 - 03.2014

Higher Secondary Certificate - Commerce

Peoples Higher Secondary
Goa, India
05.2014 - 03.2016

Skills

Data Entry

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Certification

Certificate in Tally ERP-9

Timeline

Food and Beverage Assistant

Holiday Inn
04.2021 - Current

Assembly Worker(warehouse)

Pertemps
09.2020 - 04.2021

Certificate in Tally ERP-9

08-2019

VAT Queue Host

Travelex Currency Services
04.2019 - 04.2019

Bachelor Of Commerce And Economics - Commerce And Economics

S.S. Dempo College Of Commerce And Economics
06.2016 - 01.2019

Higher Secondary Certificate - Commerce

Peoples Higher Secondary
05.2014 - 03.2016

Secondary School Certificate -

People’s High School
06.2008 - 03.2014
Axton Abdonio De AraujoFood And Beverage Assistant