Axton Abdonio De Araujo
Food And Beverage Assistant
Hayes,ENG
Summary
Flexible Customer Service professional with 2 year of success in resolving customer concerns and enquiries. A supportive team player, well-versed in providing helpful answers on multiple platforms to retain clients.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Food and Beverage Assistant
Holiday Inn
West Drayton
04.2021 - Current
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Trained new staff members on company policies and procedures.
- Processed payments and provided receipts to establish proof of transaction.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
Assembly Worker(warehouse)
Pertemps
Feltham
09.2020 - 04.2021
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
VAT Queue Host
Travelex Currency Services
Heathrow
04.2019 - 04.2019
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor Of Commerce And Economics - Commerce And Economics
S.S. Dempo College Of Commerce And Economics
Goa, India 06.2016 - 01.2019
Secondary School Certificate -
People’s High School
Goa 06.2008 - 03.2014
Higher Secondary Certificate - Commerce
Peoples Higher Secondary
Goa, India 05.2014 - 03.2016
Skills
Data Entry
Training and Development
Teamwork and Collaboration
Organization and Time Management
Problem-Solving
Point of sale operation
Time management skills
Certification
Certificate in Tally ERP-9
Timeline
Food and Beverage Assistant
Holiday Inn
04.2021 - Current
Assembly Worker(warehouse)
Pertemps
09.2020 - 04.2021
Certificate in Tally ERP-9
08-2019
VAT Queue Host
Travelex Currency Services
04.2019 - 04.2019
Bachelor Of Commerce And Economics - Commerce And Economics
S.S. Dempo College Of Commerce And Economics
06.2016 - 01.2019
Higher Secondary Certificate - Commerce
Peoples Higher Secondary
05.2014 - 03.2016
Secondary School Certificate -
People’s High School
06.2008 - 03.2014