Axita Vaghela
LOWESTOFT ,Suffolk
Summary
Motivated and result driven shift manager with strong experience in retail, customer service and team leadership within fast-paced environment. Proven ability to manage operations, optimize team performance, and maintain high service standards. Background in web development and digital tools adds a strong technical edge. Seeking opportunities to grow within management or digital focused roles.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Shift manager
Domino's
Beccles
2025.04 - Current
- Lead and supervise team operations in a high-volume retail environment.
- Ensure smooth daily operations and maintain excellent customer standards.
- Managed staff scheduling, task delegation and team motivation.
- Resolve customer issues efficiently to maintain brand reputation.
- Managed digital inventory systems and monitored team performance to optimize efficiency.
In-store team member
Domino's
Beccles, Suffolk
2024.11 - 2025.04
- Delivered fast and accurate customer service in a busy environment.
- Supported food preparation, hygiene, and store maintenance.
Waitresses and account assistance
Test of india
LOWESTOFT , Suffolk
2024.05 - 2024.12
- Provide professional table service and enhanced customer experience.
- Handled daily cash, basic accounting and stock management.
In-store team member
Domino's
Colchester , Essex
2023.08 - 2024.02
- Managed orders, handled complaints and followed food safety standards.
Trading assistant
Sainsbury's
Colchester , Essex
2022.11 - 2022.12
- Supported stock replenishment , deliveries, and inventory checks.
Web developer
KERYER IT company
Anand , India
2020.07 - 2022.08
- Designed and developed user friendly web application.
- Implemented digital marketing features and clients requirements.
- Provide client support, testing and troubleshooting.
Customer service representative
Tech Mahindra
AHMEDABAD , India
2019.08 - 2020.02
- Delivered technical support via calls and CRM system
- Managed customer queries and ensure timely resolution
Education
Postgraduate Diploma: Advanced Computer Science -
University Essex
Colchester 2023-01
Bachelor's Degree: Computer science & Engineering -
Gujarat technological University
Anand2020-01
Skills
- Team Leadership & staff training
- Customer service excellence
- Operations and time management
- Digital inventory Management
- Problem solving & communication
- Cash Handling & POS system
- IT skills (MS Office, CRM, Social Media)
Certification
- Google digital garage
- Google ads fundamentals
- GTU tech fest participation
Timeline
Shift manager
Domino's
2025.04 - Current
In-store team member
Domino's
2024.11 - 2025.04
Waitresses and account assistance
Test of india
2024.05 - 2024.12
In-store team member
Domino's
2023.08 - 2024.02
Trading assistant
Sainsbury's
2022.11 - 2022.12
Web developer
KERYER IT company
2020.07 - 2022.08
Customer service representative
Tech Mahindra
2019.08 - 2020.02
Postgraduate Diploma: Advanced Computer Science -
University Essex
Bachelor's Degree: Computer science & Engineering -
Gujarat technological University