Axel-Julian Kitoko
London,Essex
Summary
Health Adviser with NHS/DHU experience, delivering safe and compassionate telephone triage, supporting patient access to urgent care, and recording clinical information with accuracy and discretion. This position demands high-volume data entry, rapid multi-system navigation, and consistent attention to detail—skills that transfer strongly into administrative, digital and data-support roles.
In addition, a BSc in Politics and International Relations with Quantitative Data provides a strong grounding in analytical thinking, digital literacy, use of RStudio, and confident interpretation of information to support informed decisions.
Known for a calm, organised approach to workload and clear communication when supporting distressed callers, with strong motivation to progress into roles that combine patient-centred service with digital and operational improvement across the NHS. Particularly suited to administrative and data-focused positions due to the ability to process information quickly, maintain accuracy under pressure, and use digital systems to enable efficient and safe service delivery.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Health Advisor
DHU
Derby, Derbyshire
09.2025 - Current
- Triaged 60–80 patient calls per shift using clinical decision-support systems to assess urgency and prioritise safe care pathways.
- Recorded patient information, medical history, and clinical notes in line with confidentiality standards, achieving 98% data-entry accuracy in internal audits.
- De-escalated distressed callers with calm, empathetic communication, contributing to positive patient feedback and safe outcomes in high-pressure situations.
- Strengthened administrative efficiency by updating internal records, maintaining case logs, and tracking call outcomes to ensure cases were actioned and followed up.
- Operated multiple digital platforms simultaneously (call-handling systems, electronic patient records, referral databases), demonstrating strong IT capability and admin-transferable skills.
- Processed referrals and booked urgent care appointments, ensuring error-free data input to support clinical decision-making.
- Liaised with clinicians and non-clinical staff to relay essential data, request updates, and maintain smooth communication across services.
- Consistently achieved service-level targets and ensured positive patient experience during all call interactions.
- Completed NHS safeguarding, call-handling, confidentiality, and digital-systems training, building strong clinical-awareness and data-handling capability.
Health Adviser
NHS
Barking
11.2023 - 12.2025
- Handled on average 60–80 calls per shift, supporting urgent care access for London residents using clinical decision-support tools (NHS Pathways).
- Collaborated with clinicians and non-clinical staff to coordinate caller care, arrange follow-ups and ensure accurate information transfer.
- Logged detailed medical history and presenting symptoms in patient systems, contributing to clinical decision-making and continuity of care.
- Assessed urgency and triaged individuals to appropriate services, including 111 clinical call-backs, GP services, or emergency dispatch.
- Assisted high-risk or distressed callers, providing calm, empathetic communication to support safe outcomes.
- Completed NHS-mandated training in confidentiality, safeguarding, call-handling, and digital-systems use, ensuring safe and compliant practice.
Warehouse Operative
Amazon
Tilbury
05.2020 - 09.2020
- Collaborated within team of six, completing high-volume order picks per hour/day with strong attention to detail and diligence.
- Coordinated with supervisors to support workflow targets and motivated peers to sustain smooth, efficient operations and positive team morale.
- Completed roughly 120–150 picks per hour using handheld scanners and warehouse systems, consistently meeting productivity targets.
- Assisted supervisors by reporting stock issues and helping redistribute tasks, contributing to reduced delays and improved team efficiency.
Sales Assistant
Topshop
Lakeside Shopping Centre
10.2019 - 02.2020
- Served up to 100–200 customers per shift in flagship shopping-centre location, maintaining strong customer satisfaction in high-pressure, fast-paced environment.
- Resolved customer queries, processed transactions, and identified solutions quickly, helping reduce wait times and contributing to efficient store operations.
Education
BSc (Hons) - Politics and International Relations with Quantitative Data
University of Kent
Canterbury, Kent 09.2021 - 09.2024
A Levels - French, Political Science and Media Studies
Havering Sixth Form College
London 09.2018 - 07.2021
Skills
- High-accuracy data entry and digital record-keeping
- Proficient in Microsoft Excel, Word & PowerPoint
- Experience using multiple digital systems simultaneously (clinical systems, call-handling platforms, Microsoft Teams)
- RStudio – data visualisation and basic analysis
- Experience using warehouse systems, consistently meeting productivity targets
- Reported stock issues and helped redistribute tasks, contributing to reduced delays and improved team efficiency
- Empathetic communication and active listening, including with distressed callers
- Telephone triage and patient assessment using clinical decision-support tools
- Customer service, problem-solving and conflict resolution
- Time management, prioritising workloads and meeting service-level targets
- Liaising with clinical and non-clinical teams for smooth service delivery
Personal Information
Timeline
Health Advisor
DHU
09.2025 - Current
Health Adviser
NHS
11.2023 - 12.2025
BSc (Hons) - Politics and International Relations with Quantitative Data
University of Kent
09.2021 - 09.2024
Warehouse Operative
Amazon
05.2020 - 09.2020
Sales Assistant
Topshop
10.2019 - 02.2020
A Levels - French, Political Science and Media Studies
Havering Sixth Form College
09.2018 - 07.2021