Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline

Abdulwahed Raghei

Manchester,MAN

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in English and Arabic. Committed to resolving problems and maintaining accurate metrics and reports. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
10
10
years of post-secondary education

Work History

Sales Operations Team Leader / Security Expert

Verisure
11.2023 - Current
  • Spearheaded security solution development and implementation, surpassing sales targets and nurturing company / client relationships.
  • Conducted client training sessions to enhance system usage, knowledge and satisfaction.
  • Demonstrated exceptional lead generation, contributing to client base expansion.
  • Achieved 38.5% increase in sales revenue, generating 13-20 sales and 5-16 new leads monthly.
  • Skilled at working independently and collaboratively in team environment.

Lead Administrator

Skillbox Learning Centre
04.2018 - 11.2023
  • Role within further education learning centre as the lead administrator
  • Responsibilities included conducting IAG’s, processing inductions, aiding learner enrollment and supporting to completion
  • Providing digital skills support to learners
  • Updating KPI spreadsheets, taking meeting minutes, liasing with out- reach centres, and invigilating examinations
  • Other small tasks included maintaining learner files and dealing with general day to day enquiries.

Retail Sales Assistant

USC
08.2017 - 03.2018
  • Position within the retail sector processing sales and returns on the shop floor
  • Actively involved in the receipt of new shipments, maintaining stock and aiding with a high standard of visual merchandise
  • Ensuring high levels of customer satisfaction through excellent sales service, consistently maintaining outstanding store condition and stayed up to date with all new and existing product information
  • This combined with ascertaining customers’ needs and wants resulted in being awarded employee of the month twice, and the top seller within the whole company three weeks consecutively
  • Host and Event Staff

Event Coordinator

Manchester City Football Club
12.2016 - 07.2017
  • Position within the hospitality sector ensuring the smooth running of all events held at the stadium
  • Responsible for greeting VIPs and providing a high level of service assuring all their needs are seen to
  • Ensuring suites and rooms are setup to a high standard for all guests, and assisting with all room service requests including entertainment, food and beverages
  • This meant that I was in regular communication with different teams within the stadium including, kitchen staff, player liaison colleagues and security team members
  • This was imperative during difficult and intense high pressure situations usually during live matches
  • Non-Match Day Operations Team Member, Manchester City Football Club, Etihad Stadium

Operations Coordinator

Manchester City Football Club
06.2015 - 12.2016
  • Responsible for ensuring all stadium traffic, both vehicular and human is directed to the correct area
  • Managed to build positive relationships with security and regular contractors, resulting in consistent positive feedback from outside companies
  • Maintained the world-class level of professionalism and security to withhold the high reputation of the football club
  • Consistently spent prolonged periods of time with any given colleague, this forced me to build on my interpersonal skills and build relationships with those I would not generally interact with
  • Have the ability to interact comfortably with people from all social backgrounds and of varying education levels.

Sales Agent

Carol Nash Insurance
01.2015 - 05.2015
  • AnalyseD all client requirements and preparation of all service contracts and facilities for sales
  • Managed a high volume of phone calls providing assistance with all queries and maintaining high quality of services, standards and satisfaction throughout
  • Assisted customers with further details on products and services and prepared bills for product repairs.
  • Adjusted sales scripts to better target needs of specific individuals, boosting sales by 25%

Sales Representative & Showroom Supervisor

Huawei Libya
12.2013 - 10.2014
  • Assisting managers constantly improving business activates
  • Aided with online campaigns, running off the website and use of social media
  • Identified key marketing opportunities to drive sales within the business
  • Ensuring high levels of customer service maintained within a fast paced retail environment
  • Regularly received positive feedback from both customers and colleagues at the high level of services offered.

Education

Bachelor of Science - International Business Management

Bani Walid University , Tripoli
01.2014 - 04.2018

GPA: 2:1 (74%) Key modules studied: macroeconomics, principles of economics, principles of statistics, commercial law, micro-economics, civil law, principles of computing, marketing administration, operations research, insurance risk management, financing principles, international business administration, medium accounting.

A LEVELS - Business Management

Manchester College , Manchester, United Kingdom
09.2011 - 07.2013

GCSE's -

Fred Longworth High School, Manchester, United Kingdom
09.2007 - 07.2011

Skills

Problem-Solving

undefined

Languages

Arabic

Advanced

English

Advanced

Accomplishments

    - Duke of Edinburgh Silver

    - First Aid Course


Timeline

Sales Operations Team Leader / Security Expert - Verisure
11.2023 - Current
Lead Administrator - Skillbox Learning Centre
04.2018 - 11.2023
Retail Sales Assistant - USC
08.2017 - 03.2018
Event Coordinator - Manchester City Football Club
12.2016 - 07.2017
Operations Coordinator - Manchester City Football Club
06.2015 - 12.2016
Sales Agent - Carol Nash Insurance
01.2015 - 05.2015
Bani Walid University - Bachelor of Science, International Business Management
01.2014 - 04.2018
Sales Representative & Showroom Supervisor - Huawei Libya
12.2013 - 10.2014
Manchester College - A LEVELS, Business Management
09.2011 - 07.2013
Fred Longworth High School - GCSE's,
09.2007 - 07.2011

Similar Profiles

CREATE PROFILE
Abdulwahed Raghei