Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
Personal Information
Custom
References
Timeline
Generic

Awn Shah

DERBY,Derbyshire

Summary

As a dedicated and articulate professional, I am passionate about combining creativity with technical expertise to drive meaningful impact in engineering, technology, and marketing. Recognised as Employee of the Month for my hard work, I thrive in fast-paced environments that demand innovation, collaboration, and excellence. With over three years of experience in retail and six months in project engineering, I have developed a strong foundation in industry regulations, health and safety protocols, and project management methodologies. My diverse background has sharpened my problem-solving skills, allowing me to approach challenges from both a technical and customer-focused perspective. Eager to contribute my energy and determination to a forward-thinking team, I am ready to take on new challenges and make a lasting impact.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work history

Cash and Carry Assistant

Bestway Cash and carry
Derby, Derbyshire
06.2018 - 10.2020
  • Efficiently handling transactions, including issuing receipts, refunds, credits, and change to customers
  • Providing informative assistance to customers to address and resolve their complaints effectively
  • Skilfully engaging with customers to meet their needs and ensure satisfaction
  • Proficiently managing scanning/selling items and troubleshooting computer systems when needed
  • Safely lifting and moving heavy loads while adhering to proper lifting techniques
  • Managing stock replenishment and processing bulk sales transactions at the checkout
  • Fulfilling customer orders through picking and packing processes
  • Assisting drivers with deliveries to maintain high depot standards and uphold exceptional customer service
  • Collaborating with the team to efficiently move and lift stock, ensuring targets and deadlines are met
  • Demonstrating excellent timekeeping skills, enthusiasm, and adaptability in carrying out duties with a flexible approach to working hours
  • Operating machinery such as manual and electric pump trucks for lifting tasks
  • Assisting customers with deliveries to their vehicles/vans
  • Prioritizing effective time management when working with customers to enhance their satisfaction.

Project support team

Severn Trent - Kickstart Program
12.2021 - 06.2022
  • Furnishing Program Managers with updates on the current financial position, identifying discrepancies and ensuring precise cost management through SAP
  • Resolving issues related to cost reconciliation, purchase order requisitioning, and receipting
  • Additionally, overseeing the maintenance of departmental PPE registers and upload Early Warning and Risk assessments on Cfolders
  • Establishing effective communication with internal stakeholders across departments, fostering positive relationships while also generating Stage dates reports using SAP
  • Meticulously self-auditing work, paying close attention to detail, and adhering to strict deadlines for report submissions
  • Preparing reports for regulatory requirements under the Water Framework Directives.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Delivered reliable, high quality technical support to average of 100 users daily.

Footwear sales assistant

JD Sports
06.2023 - Current
  • Greeting customers warmly and providing exceptional service consistently
  • Utilizing in-store devices to showcase the full product range and suggest add-on sales
  • Understanding and contributing to customer service metrics
  • Driving sales to meet or exceed targets
  • Maintaining high standards on the shop floor, ensuring cleanliness and organization
  • Keeping stock levels adequate and ensuring correct pricing
  • Updating displays regularly to attract customers
  • Covering for colleagues and performing additional duties as needed
  • Representing JD Sports professionally at all times
  • Prioritizing safety and responsible work practices.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Assisted customers in locating specific items to boost satisfaction.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.

Education

GCSEs -

Littleover Community School
Derby
09.2013 - 07.2018

GCSEs - Engineering Level 2

Derby College: Roundhouse
Derby
09.2018 - 07.2019

A-Levels - Engineering Level 3

Derby College : Roundhouse
Derby
09.2019 - 07.2021

A-Levels - Digital Marketing

Althaus Digital
Derby
02.2024 - 06.2024

Skills

  • Independent and Team Collaboration
  • Organisational and Disciplinary Skills
  • Logical and analytical thinking
  • I maintain objectivity and professionalism in all interactions
  • Friendly and Investigative Interaction
  • Exceptional customer service delivery
  • Composure Under Pressure
  • Legislation Compliance and Data Security
  • Telephone Call Management and Inquiry Response
  • Project team support
  • Active Listening and Effective Questioning
  • Adept at thriving in high-pressure environments, resolving problems efficiently
  • Proficient communicator across all levels of an organisation
  • Consistent results delivery in various settings
  • Diversity and Inclusivity Advocacy
  • Engineering Tools Utilisation
  • Data analysis
  • Influencer relations
  • Email Marketing
  • Digital content creation
  • Google Analytics
  • Capcut and Premier pro video editing
  • Copywriting
  • Adobe Photoshop
  • Videography
  • Social media photographyr
  • AutoCAD

Affiliations

  • Lego
  • Movies and Television
  • Fashion
  • Creation and creativity
  • Gaming
  • Escape rooms
  • Content creation

Accomplishments

Employee of the month

Languages

Urdu
Beginner

Personal Information

Hobbies: I am a non-smoker and hold a full driving license. Previously, I dedicated time to organizing charity events and served on the youth board for the National Careers Service. Actively participating in youth services and charity initiatives at the local youth club where I volunteered has been a rewarding experience. In my leisure time, I enjoy playing online games that require strategic thinking. I'm also passionate about fitness, engaging in activities like martial arts and boxing, along with regular gym sessions. Seeking out new experiences drives me, whether it's tackling escape rooms with friends, enjoying solving puzzles and teamwork, or exploring my interest in design. I often ponder the construction of everyday objects and find inspiration in cinema, shopping, and outdoor activities like walks. Moreover, I invest time in my hobbies, including fixing electronics for friends and building complex Lego Technic sets. Recently, I've been dedicated to learning copywriting and have been building my portfolio, alongside self-teaching website design, logo creation, and graphic design. Additionally, I've been practicing crafting various graphics and social media posts for friends' Instagram pages with substantial followings. This diverse skill set has not only broadened my creative horizons but also equipped me with valuable problem-solving and communication abilities, essential in both professional and personal pursuits.

Custom

References Available Upon Request

References

References available upon request.

Timeline

A-Levels - Digital Marketing

Althaus Digital
02.2024 - 06.2024

Footwear sales assistant

JD Sports
06.2023 - Current

Project support team

Severn Trent - Kickstart Program
12.2021 - 06.2022

A-Levels - Engineering Level 3

Derby College : Roundhouse
09.2019 - 07.2021

GCSEs - Engineering Level 2

Derby College: Roundhouse
09.2018 - 07.2019

Cash and Carry Assistant

Bestway Cash and carry
06.2018 - 10.2020

GCSEs -

Littleover Community School
09.2013 - 07.2018
Awn Shah