Awla Semakula
Enfield,City of London
Summary
Experienced professional in team leadership and support, focused on developing tailored care strategies. Proficient in safeguarding practices, risk assessment, and documentation, maintaining high standards through detailed audits. Promotes interdisciplinary collaboration and effective communication, enhancing operational efficiency with digital record management. Dedicated to fostering a safe and supportive environment for individuals.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Private Support Worker
Self-employed
London
03.2023 - 09.2025
- Delivered personalised care, aligning plans with individual preferences and daily routines.
- Maintained accurate care notes and risk assessments for families and professionals.
- Collaborated with families, social workers, and health staff to ensure safe, consistent care.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
Care Assistant
Orchid Care
London, United kingdom
02.2018 - 02.2023
- Adhered to CQC standards while supporting residents in daily living tasks.
- Enhanced compliance by assisting with audits and safety checks.
- Promoted teamwork by sharing best practices, leading to reduced complaints.
- Maintained a ‘Good’ CQC rating in 2022 through effective service contributions.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
Customer Service Associate
Paddy Power
London, United Kingdom
05.2014 - 02.2017
- Handled high-volume customer queries in a fast-paced environment.
- Managed payments and cash with accuracy, adhering to compliance procedures.
- Developed communication, problem-solving, and conflict-resolution skills applicable to care work.
- Delivered exceptional service to customers, ensuring repeat business.
- Showcased excellent listening skills when interacting with customers, leading to greater understanding of their needs.
Education
BSc (Hons) - Health and Social Care
University of Wales Trinity Saint David
London 02/2020 - 02/2024
Skills
- Team leadership and support
- Individualized care strategies
- Adult and child safeguarding
- Risk assessment and documentation
- Quality assurance and audits
- Interdisciplinary collaboration
- Digital record management
- Effective communication skills
References
Available upon request.
Projects
Reviewed safeguarding policies at a community centre, leading to updates in compliance procedures., Completed a service evaluation project at university, including gap analysis and presenting findings to a local authority panel.
Professional Development
- Interested in leadership training (e.g., NHS Leadership Academy, ILM/CMI courses)
- Looking to gain project management knowledge (e.g., PRINCE2 Foundation).
- Committed to ongoing learning and professional growth in health and social care.
Certification
01/01/2024
Exploring SEND Workshop
Positive Behaviour Management
Safeguarding & Prevent.
Timeline
Private Support Worker
Self-employed
03.2023 - 09.2025
Care Assistant
Orchid Care
02.2018 - 02.2023
Customer Service Associate
Paddy Power
05.2014 - 02.2017
BSc (Hons) - Health and Social Care
University of Wales Trinity Saint David
02/2020 - 02/2024
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