Awele Jastrzebski

To provide administrative and analytical support for marketing campaigns, ensuring that marketing contacts in CRM system are up to date.

• Build and maintain distribution lists and advise on audience profiling for marketing campaigns, working with members of marketing team as appropriate.
• Work with colleagues to ensure CRM system plays full and effective role in supporting communications activities across all channels to market (including website, bounce backs, events, bulk mailings).
• Work with colleagues to help enrich and cleanse CRM database and run reports to enable efficient and comprehensive use of system

• Assist in training and support of colleagues using CRM system, including more advanced features of system

• Organise CRM change advisory board and other CRM related meetings and noting actions from these.

• Assist in any testing of CRM system to fix issues or test future enhancements to system.

• Manage process of web verification's to ensure that all contacts are validated in CRM system.
• Record all requests to receive regular communication from Skills for Care and add new contacts on CRM system.

• Answer and deal with telephone and email enquiries through dedicated CRM mailbox.

• Resolved user queries and provided training on CRM software to improve user engagement and satisfaction.
• Assisted in maintaining customer relationship management system to enhance data accuracy and accessibility.

• Managed telephone and email enquiries, ensuring prompt responses to all communications.
• Coordinated exhibition opportunities, overseeing bookings and travel arrangements efficiently.
• Prepared and distributed promotional materials for events, guaranteeing timely delivery.
• Recorded commitments for events, including feedback from workshops and exhibition spaces.
• Monitored publication expiry dates to maintain availability of current materials.
• Arranged delivery of materials to staff residences to facilitate participation in events.
• Handled event bookings and processed payments for online publication requests effectively.
• Optimised meeting room bookings to maximise space utilisation.

• Coordinated daily administrative tasks to optimise office operations.
• Streamlined office procedures to enhance productivity and reduce turnaround time.
• Managed correspondence between departments and external parties for effective communication.
• Developed filing systems for efficient document retrieval and access.
• Assisted in scheduling meetings and preparing agendas for executive staff.
• Organised travel arrangements for senior management personnel, ensuring timely arrivals.
• Executed day-to-day duties accurately and efficiently.

• Welcomed clients and managed initial communications to establish rapport.
• Handled telephone inquiries and resolved external queries efficiently.
• Coordinated management schedules, appointments, and diary arrangements.
• Prepared and submitted work permit applications to Home Office.
• Compiled monthly reports on new business statistics and leavers.
• Trained team members to enhance performance and operational efficiency.
• Maintained accurate filing systems and records for compliance purposes.
• Managed administrative duties including document typing, email correspondence, and database updates.

• Meeting and greeting clients
• Operating busy switchboard
• Dealing with post-incoming and outgoing
• Booking conference calls and all travel arrangement
• To provide typing, email, filing and telephone support.
• Diary management
• Other general secretarial duties including filing, photocopying, administration
• RFL Moved to London
• Managed front desk operations ensuring seamless communication and scheduling.
• Coordinated office activities to enhance efficiency and support team projects.
• Supported office manager by maintaining inventory and ordering supplies as needed.
• Handled client inquiries and directed them to appropriate departments for resolution.
• Prepared meeting rooms and materials to ensure readiness for client engagements.
• Dealt with enquiries promptly for customer satisfaction.
• Supported event planning, ensuring seamless execution of company functions.
• Welcomed visitors with warm and professional manner.
• Managed multi-line telephone system, provided excellent customer service to callers.
• Demonstrated professionalism whilst handling guest complaints, resulting in improved customer satisfaction levels.
• Handled sensitive information discreetly to maintain confidentiality.
• Managed all incoming phone calls for efficient communication.
• Delivered front of house duties with warm and professional manner.

• Managed all incoming and outgoing calls to ensure effective communication.
• Liaised with police and relevant organisations to coordinate responses.
• Processed referrals confidentially, adhering to privacy protocols.
• Maintained diary management for scheduling appointments efficiently.
• Updated individual files to reflect current information accurately.
• Recorded all pertinent details into referral book systematically.
• Oversaw petty cash handling and banking transactions with precision.
• Composed end-of-month reports to summarise activities and financials.

• Delivered comprehensive administrative support to HR Advisors in fast-paced environment.
• Coordinated application and starter packs for new employees, streamlining onboarding processes.
• Monitored sickness and holiday records to ensure accurate attendance data management.
• Managed maternity and paternity leave processes in accordance with company policy.
• Typed and dispatched general correspondence to facilitate timely communications.
• Facilitated meetings with HR Managers and Directors to foster departmental collaboration.
• Updated databases with precise information to enhance HR operational efficiency.
• Liaised with various departments and external recruitment agencies to optimise hiring procedures.

• Managed diary schedules, ensuring efficient use of time for all appointments.
• Welcomed clients and facilitated positive first impressions during meetings.
• Operated busy switchboard to handle incoming calls promptly.
• Processed post, maintaining accurate records and timely distribution.
• Typed correspondence and reports to support clear communication.
• Provided comprehensive administrative support to enhance team productivity.
• Addressed reduced RFL workload, leading to optimisation of resources.

• Managed front desk operations, ensuring efficient communication and exceptional client service.
• Coordinated appointments and meetings to optimise schedules for management and staff.
• Implemented office procedures that enhanced workflow and administrative efficiency.
• Handled booking of meeting rooms and training facilities to accommodate needs.
• Operated busy switchboard, facilitating seamless communication.
• Typed correspondence and reports, maintaining high standards of accuracy.
• Administered petty cash transactions with accountability and precision.
• Processed incoming post, ensuring timely distribution to relevant personnel.

• Facilitated effective communication between customers and service teams to resolve inquiries.
• Managed customer complaints with professionalism to enhance satisfaction.
• Assisted customers in understanding energy tariffs and available service options.
• Performed general administrative duties to support operational efficiency.
• Handled primarily inbound calls, addressing customer queries and requests.
• Guided RFL transition from call centre to improve service delivery.