Awais Abbasi
Wakefield
Summary
Sales Strategist with 3+ years in outbound sales and account management. Demonstrated success in customer acquisition and retention, and skilled in resolving technical issues. Strong communicator and resourceful team player.
Overview
9
9
years of professional experience
Work history
Commis Chef
Sushi Haven
London
2024.08 - 2026.01
- Conducted daily inventory checks to prevent shortages of ingredients.
- Assisted senior chefs in enhancing speed of service delivery.
- Coordinated with team members to ensure efficient kitchen operations.
Communications officer
Harper Event Company
London
2024.02 - 2024.06
- Coordinated staff scheduling and briefings for large-scale events, ensuring smooth operations and efficient communication between teams.
- Trained new hires in service standards for increased productivity.
- Created clear, engaging content for company website resulting in higher traffic.
Customer Support Manager
Payactiv
2023.05 - 2023.11
- Advised customers on product availability, pricing, and location to enhance overall satisfaction and engagement.
- Handled customer inquiries through multiple channels to enhance overall service quality and responsiveness.
- Introduced best practices, ensuring consistent quality in service delivery.
Search Engine Optimization Specialist
Semalt
2019.11 - 2022.03
- Integrated social media strategies, enhanced online presence.
- Analysed webpage content, ensured alignment with SEO guidelines for higher ranking results.
- Executed detailed competitor analysis, achieved better market positioning.
- Addressed site speed issues, improved overall website performance.
Intern
Oil & Gas Development Company Ltd.
2017.07 - 2017.09
- Troubleshoot and resolved technical issues, reducing resolution time by 34%, ensuring smooth IT operations.
- Assisted with hardware and software setup, providing user support and maintaining efficient operations.
- Enhanced customer satisfaction by 39% through effective technical support and proactive issue resolution.
Education
Bachelor of Science - Computer Science
Bahria University
Skills
- Digital marketing
- Website analytic
- Customer Relationship Management (CRM)
- Teamwork
- Email campaigns
- CMS knowledge
- SEO keyword research
- Resourcefulness
- Multimedia content creation
HONORS & AWARDS
Honours Degree, Bahria University
Timeline
Commis Chef
Sushi Haven
2024.08 - 2026.01
Communications officer
Harper Event Company
2024.02 - 2024.06
Customer Support Manager
Payactiv
2023.05 - 2023.11
Search Engine Optimization Specialist
Semalt
2019.11 - 2022.03
Intern
Oil & Gas Development Company Ltd.
2017.07 - 2017.09
Bachelor of Science - Computer Science
Bahria University