Avleen Kalsi
Isleworth,Middlesex
Summary
Management professional with over five years of experience in customer service and team leadership. Expertise in KPI monitoring, goal setting, and performance management. Proven ability to deliver virtual training and ensure compliance with HR policies. Focused on driving business growth and enhancing customer satisfaction through effective leadership and organizational skills.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
4
4
years of professional experience
26
26
years of post-secondary education
1
1
Certification
Work history
Cluster manager
City Plumbing Supplies
Farnborough
08.2023 - 01.2026
- Supported key customer base and retail clients by creating CAD designs that realised dream bathrooms.
- Assisted with timekeeping on quotations and updated QMS to ensure appointments were booked and all work for bathroom preparation and completion was completed.
- Optimised resource allocation with strategic planning and forecasting.
- Fostered a positive work environment, promoting employee engagement and commitment.
- Built strong relationships, ensuring client trust and loyalty.
- Delegated tasks effectively, maximising team output.
- Developed training programmes for improved staff performance.
- Handled administrative tasks for the showroom, including order communications and updates with the team.
- Led team in executing daily operations to enhance service delivery and customer satisfaction.
- Managed financial reporting to ensure budget adherence.
- Optimised sales methods to best engage, acquire and retain customers.
- Coordinated logistics and inventory management to ensure timely availability of products.
Showroom Manager / Bathroom Designer
City Plumbing Supplies
Slough
03.2023 - 08.2023
- Managed daily operations of showroom, ensuring an inviting and engaging environment.
- Assisted customers with product selection and provided expert design advice.
- Collaborated with suppliers to source high-quality materials and fixtures.
- Designed customised bathroom layouts to enhance functionality and aesthetics.
- Introduced new products effectively into the showroom line-up, attracting fresh clientele.
- Monitored competitor activities closely, adjusting strategies as necessary for competitive advantage.
Supply Chain Project Manager
Twinings
12.2021 - 03.2023
- Worked in collaboration with the senior project manager to define project goals and establish a timeline and plan to achieve them. Some of the projects I am working on is ‘Moment of Truth' this is a project which is looking at our biggest retailers and booking in site visits to see how our products are displayed alongside getting feedback and they expectations from us as a business. Alongside this we came across projects in the Twinings supply chain, one of being installations of energy saving equipment, which played a vital role In the solar panel project and voltage power optimisation projects costing millions of pounds.
Branch Sales Negotiator
BSS Industrial
08.2021 - 11.2021
- In this fast-paced role a typical day will include liaising with buyers and sellers, following up new leads to convert into business, negotiating offers, cross selling into all business services whilst building and maintaining relationships with existing and new clients. Working face to face over the counter, speaking to our regular customers over the phone or email too.
Education
NVQ Level 5 Operational Management Apprenticeship - Operations Management
CMI - Chartered Management Institution
04.2024 - 11.2025
Level 4 Project Management Apprenticeship - Project Management
Multiverse (Whitehat)
12.2021 - 03.2023
BTEC Level 3 Business Studies Extended Diploma - Buisness Studies
Richmond Upon Thames College
09.2019 - 09.2021
GCSEs - English Language
Eduqas
09.2014 - 09.2019
GCSEs - English Literature
Edquas
09.2014 - 09.2019
GCSEs - Food Preparation & Nutrition
AQA
09.2014 - 09.2019
GCSEs - Mathematics
AQA
09.2019 - 09.2020
GCSEs - Business Studies
Edexcel
09.2014 - 09.2019
Skills
- Bids and pods management
- Microsoft Excel proficiency
- SAP expertise
- Virtual training experience
- KPI monitoring
- Leadership and organization
- Professional attire
- Customer service experience
- Project management skills
- Management experience - 5 years
- Constructive feedback delivery
- HR policy compliance
- Goal setting and tracking
- Performance management strategies
- Customer satisfaction evaluation
Certification
- MHFA England - Mental Health First Aider - Date issued June 2024
- Masterclass of Excel (The Knowledge Academy) - Date Issued February 2022
- APM Student - Date Issued January 2022
- Driving License (Driver and Vehicle Licensing Agency DVLA)- Date Issued July 2022
- Public Course Mentoring (Mentor Academy)- Date Issued September 2022
- Coventry University Foundations of Project Management - Date Issued September 2021
- The Open University Business Communications in SWOT Analysis - Date Issued September 2021
- CMI - Chartered Manager Member - Date Issued December 2025
Volunteering Work
- APM Ambassador for South & West London Speaking as a student representative on my experience with apprenticeships encouraging students to investigate further career choices. Talk about the APM qualification.
- APM Blog Writer Writing blogs about my experience and the food industry and the projects that I am supporting.
- Multiverse Mentor & Mentee Programme This programme was for 6 months in which I was paired with a mentor, and we discussed future development, career path and goals, these sessions allowed me to ask questions on situation I was unsure about, how to develop professionally in a workplace and future goals that I wanted to achieve and how I was going to achieve them. I have now completed my Mentor training which I have completed so that I can Mentor a Mentee.
Languages
English
Proficient (C2)
Punjabi
Proficient (C2)
References
References available upon request.
Timeline
NVQ Level 5 Operational Management Apprenticeship - Operations Management
CMI - Chartered Management Institution
04.2024 - 11.2025
Cluster manager
City Plumbing Supplies
08.2023 - 01.2026
Showroom Manager / Bathroom Designer
City Plumbing Supplies
03.2023 - 08.2023
Level 4 Project Management Apprenticeship - Project Management
Multiverse (Whitehat)
12.2021 - 03.2023
Supply Chain Project Manager
Twinings
12.2021 - 03.2023
Branch Sales Negotiator
BSS Industrial
08.2021 - 11.2021
BTEC Level 3 Business Studies Extended Diploma - Buisness Studies
Richmond Upon Thames College
09.2019 - 09.2021
GCSEs - Mathematics
AQA
09.2019 - 09.2020
GCSEs - English Language
Eduqas
09.2014 - 09.2019
GCSEs - English Literature
Edquas
09.2014 - 09.2019
GCSEs - Food Preparation & Nutrition
AQA
09.2014 - 09.2019
GCSEs - Business Studies
Edexcel
09.2014 - 09.2019