Avinesh Gutteea
Fond Du Sac
Summary
Resourceful professional with motivational approach, eager to transition into managerial role. Demonstrates strong leadership and problem-solving skills, coupled with keen ability to drive team performance and foster collaboration. Poised to deliver impactful results, enhancing operational efficiency and team productivity.
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work history
Valeting Manager/ Vehicle Logistic Controller
Group 1 Bmw and Mini
Southend on Sea, United Kingdom
03.2017 - 10.2024
- Managed daily operations of vehicle logistics ensuring efficient workflow and timely service delivery.
- Coordinated valeting schedules for multiple vehicles optimising team productivity and resource allocation.
- Trained and mentored staff on best practices in vehicle care and customer service standards.
- Implemented process improvements to enhance vehicle preparation and presentation for customer satisfaction.
- Collaborated with sales and service departments to ensure seamless vehicle transitions and customer experience.
- Maintained accurate records of vehicle inventory and condition for effective management and reporting.
- Enforced health and safety regulations within valeting area to uphold a safe working environment.
- Delivered high-quality products to increase customer satisfaction.
- Oversaw team of valets training staff on best practices and efficient workflows.
Valeter/Site Coordinator/Photographer
Glyn Hopkin Group -Jeep/Fiat/Chrysler/Alfa Romeo
Chadwell Heath, Barking and Dagenham ( United Kingdom)
02.2015 - 02.2017
- Oversaw vehicle preparation processes, ensuring cleanliness and presentation standards were consistently met.
- Conducted photography sessions, capturing high-quality images for promotional materials and client use.
- Developed and maintained effective relationships with clients, addressing inquiries and ensuring satisfaction.
- Performed thorough cleaning and polishing of vehicles to enhance overall appearance.
- Utilised appropriate cleaning products and equipment to ensure effective results.
- Inspected vehicles for damage and noted areas requiring additional attention.
- Provided exceptional customer service by addressing client inquiries and concerns.
Front of House Receptionist
Motorpoint
1 Lea Valley Rd, London E4 7PX, United Kingdom
01.2014 - 02.2015
- Welcomed visitors and ensured a positive first impression of the establishment.
- Managed incoming calls and directed them to appropriate departments efficiently.
- Maintained front desk area to ensure a tidy and professional environment for clients.
- Assisted with scheduling appointments and coordinating meeting room bookings seamlessly.
Customer service assistant
B&Q DIY Store
West Thurrock, Essex - United Kingdom
01.2010 - 01.2014
- Assisted customers in locating products and providing tailored recommendations.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
- Coordinated stock replenishment and maintained organised displays on shop floor.
- Prioritised tasks during busy periods for maximised productivity .
Team Leader
McDonalds
Turnpike Lane, North London, United KIngdom
06.2006 - 01.2010
- Led team in delivering exceptional customer service whilst maintaining high operational standards.
- Trained and mentored new staff members to ensure adherence to company protocols.
- Coordinated daily activities to enhance efficiency and streamline workflow processes.
- Implemented training sessions that improved team performance and service delivery.
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Maintained high standards of cleanliness and hygiene in compliance with health and safety regulations.
- Collaborated with team members to streamline workflows and enhance overall operational efficiency.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Participated in team meetings to discuss performance and implement improvements to service quality.
- Carried out day-to-day duties accurately and efficiently.
- Supported team by demonstrating respect and willingness to help.
Education
GCSEs -
Cosmopolitan College
Mauritius 01.2003 - 12.2003
Skills
- Customer service and care
- Good judgement
- Attention to Detail
- Strategic planning
- High efficiency
- Polite client care
- Active listener
- Interpersonal communications
- Customer and client relations
- Organisation and efficiency
- Well-presented
Affiliations
- Watching movies at the Cinema, Socialising with colleagues, Love photography and Passionate about cars.
Accomplishments
I have also achieve my Diploma in Sage Accounts Level 1 and Level 2 City and Guilds.
I am a qualified Detailer and I have got my certificate of Recognition in the Motor Trade with Company such as GuardX UK and Autoglym UK.
Languages
English
Intermediate
French
Intermediate
References
References available upon request.
Timeline
Valeting Manager/ Vehicle Logistic Controller
Group 1 Bmw and Mini
03.2017 - 10.2024
Valeter/Site Coordinator/Photographer
Glyn Hopkin Group -Jeep/Fiat/Chrysler/Alfa Romeo
02.2015 - 02.2017
Front of House Receptionist
Motorpoint
01.2014 - 02.2015
Customer service assistant
B&Q DIY Store
01.2010 - 01.2014
Team Leader
McDonalds
06.2006 - 01.2010
GCSEs -
Cosmopolitan College
01.2003 - 12.2003