Avinash Shrestha
London
Summary
Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions.
Overview
8
8
years of professional experience
Work History
Retail Sales Specialist
Camden Market
10.2023 - Current
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
Administrator
Trans Global Services Pvt Ltd
06.2019 - 07.2022
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information
- Coordinated meetings and arranged conferences, clearly communicating relevant information to all attendees
- Instructed employees in company policies and procedures, maximising compliance and consistency
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork
- Updated office management on team's activities and progress at weekly meetings
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
Customer Service Representative
Arun Securities Pvt. Ltd
01.2019 - 03.2019
- Company Overview: Stock Broker no: 03
- Answered customer telephone calls promptly and improved on-hold wait times
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Assisted customers with varying questions using product knowledge and service expertise
- Responded promptly to enquiries from clients, members and staff via email, post and fax
- Participated in regular training to maintain up-to-date knowledge on company products and policies
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information
- Stock Broker no: 03
Data Entry Operator
Sprouts Technology
06.2017 - 07.2018
- Compiled and analysed data using Microsoft Excel and Access
- Entered data into Salesforce quickly and accurately
- Verified documents and associated records to catch and resolve discrepancies
- Exceeded assigned goals by partnering with staff to implement best practices
Education
MBA - Logistics And Supply Chain Management
University of West of Scotland
Paisley, United Kingdom10-2024
Bachelor of Business Administration - Business
School of management, Tribhuvan University
07.2020
Certificate of Higher Education - Science and Information Technology
Liverpool International College
06.2015
Skills
- Operations management
- Reporting and documentation
- Microsoft Office expertise
- Accounts reconciliation
- Data management
- Bookkeeping
Timeline
Retail Sales Specialist
Camden Market
10.2023 - Current
Administrator
Trans Global Services Pvt Ltd
06.2019 - 07.2022
Customer Service Representative
Arun Securities Pvt. Ltd
01.2019 - 03.2019
Data Entry Operator
Sprouts Technology
06.2017 - 07.2018
Bachelor of Business Administration - Business
School of management, Tribhuvan University
Certificate of Higher Education - Science and Information Technology
Liverpool International College
MBA - Logistics And Supply Chain Management
University of West of Scotland
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