Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Avinash Shivaram

Avinash Shivaram

Bangalore

Summary

Subject Matter Expert and trusted advisor skilled in research, analysis of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.

Overview

13
13
years of professional experience

Work History

Subject Matter Expert

LSEG
01.2022 - Current
  • Secured Exceeded rating from 2018 till now
  • Managing escalation from stake holder and external client
  • Handled matching project for Ghana / Guinea/ Indonesia/ Pakistan/ South Sudan and Mauritius country
  • Secured 9th and 4th position in Fxall project across OMS/OFS representatives and migrated 423 users in total
  • Manage multiple process like FXALL/TRLMS /DTAAS/DDRS/NDF matching / FXI migration along with Dealing workflow
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Collaborated with cross-functional teams to develop innovative solutions, leading to successful project outcomes.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Mentored junior team members, contributing to their professional growth and development.
  • Represented GD during OMS Onboarding sessions
  • Drove improvements to enhance TPASS, EAS and Process simplification
  • Trained new employees on procedures and provided timely update for review process
  • Reduced fulfillment errors by auditing request and provide weekly feedback to colleagues
  • Addressed customer complaints and requests by resolution or escalating it to concerned team for a timely resolution.

Senior Order Fulfillment Specialist

Refinitiv
04.2016 - 12.2021
  • Secured exceeded for the year 2013 and 2014
  • I consistently maintained productivity above 100%.
  • Improved order fulfillment efficiency by streamlining processes and implementing control measures.
  • Maximized customer satisfaction through timely and accurate fulfillment of orders.
  • Reduced errors in order processing by implementing a strict quality control program, resulting in fewer returns and refunds.
  • Coordinated with sales representatives to address any special requests or modifications to orders, ensuring customer satisfaction at every stage of the process.
  • Provided exceptional customer service by quickly addressing concerns or inquiries related to orders, maintaining a high level of professionalism throughout all interactions.
  • Trained new employees on all aspects of the order fulfillment process, fostering a knowledgeable workforce capable of handling increased workload during peak seasons.
  • Managed high-priority orders with exceptional attention to detail, ensuring that all requirements were met in a timely manner while maintaining excellent communication with stakeholders involved.
  • Reduced fulfillment errors by using quality scanners to quickly pick items to proper bins.

Client Support Analyst

Thomson Reuters
12.2011 - 09.2012
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls
  • Conducted case management activities and services with multidisciplinary team
  • Acted as a facilitator between client and internal teams
  • Provided information and referrals to community partners and other treatment providers
  • Kept stakeholders up to date on details and information regarding clients
  • Documented data and completed accurate updates to case records.

Accountant

Richmen (Asia) Limited
03.2011 - 11.2011
  • Created budgets and forecasts for management group to meet regular accounting deadlines
  • Gathered financial information, prepared documents, and closed books
  • Improved efficiency of data collection, analysis and modeling to enhance practices and increase customer retention
  • Identified and investigated variances to financial plans and forecasts
  • Followed up with customers to collect specific financial information and verify details for preparation of financial report.

Sales Development Manager

HDFC Life
09.2010 - 03.2011
  • Qualified leads by scheduling introductory discovery meetings and calls
  • Built diverse sales pipeline to exceed quota targets
  • Met and exceeded weekly and monthly performance metrics
  • Developed deep understanding of customer needs, priorities, and pain points to deliver customized service
  • Facilitated business by implementing practical networking techniques
  • Built relationships with customers and community to establish long-term business growth.

Education

MBA - Operations Management

Karnataka State Open University
09.2015

B.COM - Finance

Christ College
05.2010

PUC - Commerce

Krupanidhi College
05.2007

SSLC -

Carmel Convent High School
12.2005

Skills

  • Strategic Thinking
  • Creative Solutions
  • Strong Analytical Skills
  • Training and Mentoring
  • Resource management
  • Adaptability
  • Effective communication

Accomplishments

    Avinash is a go-to individual on whom anyone can truly bank on for getting a job done on FXT process. Multiple stakeholders reach out to him for any complex issues, and he has never failed to provide a solution. His mentorship has yielded positive results for the team members as they always look forward for his accurate guidance. He has worked on multiple FXT projects including any new FX product launches. Your helpful nature remains truly inspiring. I take this opportunity to thank you. By Raghavendra Nama

Timeline

Subject Matter Expert

LSEG
01.2022 - Current

Senior Order Fulfillment Specialist

Refinitiv
04.2016 - 12.2021

Client Support Analyst

Thomson Reuters
12.2011 - 09.2012

Accountant

Richmen (Asia) Limited
03.2011 - 11.2011

Sales Development Manager

HDFC Life
09.2010 - 03.2011

MBA - Operations Management

Karnataka State Open University

B.COM - Finance

Christ College

PUC - Commerce

Krupanidhi College

SSLC -

Carmel Convent High School

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Avinash Shivaram