AVINASH sain
153 HATHI DARWAJA KE PASS WARD NO 2 MOHANA DIST- GWALIOR
Summary
Hardworking professional with experience in managing teams, overseeing daily operations, and implementing policies. Strong communication skills, adept at resolving conflicts and ensuring staff adherence to company standards. Proven track record in enhancing productivity and maintaining positive work environment. Results-driven Deputy Manager with expertise in sales strategy development and customer relationship management. Implements innovative marketing initiatives to expand client base and enhance revenue generation. Builds strong client relationships, delivering tailored solutions to meet diverse financial needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deputy Manager (BUSINESS ACCOUNT)
AU SMALL FINANCE BANK
GWALIOR
2024.05 - Current
- Created sales and marketing strategies to increase customer base and enhance sales.
- Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.
- Addressed and resolved customer complaints in efficient, effective and timely manner.
- Utilised CRM software to track client interactions, improving the accuracy of client data and service personalisation.
- Maintained client correspondence, preferences and sales on CRM systems for sales and marketing purposes.
- Resolved complex client issues promptly, maintaining trust and preventing attrition.
- Grew and maintained client base to maximise revenue.
- Identified opportunities for growth, expansion and sales by conducting market research.
- Analysed financial statements and client portfolios to provide customised investment advice, enhancing client wealth.
- Identified upselling and cross-selling opportunities, contributing to increase in revenue from existing clients.
- Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
- Prepared and delivered presentations to senior management on client portfolio performance and growth opportunities.
- Implemented strategic business development initiatives to attract new clients and expand the bank's market share.
Assistant Manager (CASA)
AXIS BANK LTD
GWALIOR
2020.02 - 2024.05
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
Territory Sales Manager
PAY ENETHING SERVICES PRIVATE LIMITED
ROHTAK
2017.12 - 2020.01
- Set individual sales targets for team members, motivating them to achieve and exceed these goals.
- Prepared detailed reports on territory sales, forecasts, and market conditions for senior management.
- Developed and implemented innovative sales strategies, increasing market share and profitability.
- Conducted regular reviews of sales performance, identifying areas for improvement and action plans.
- Monitored competitor activity, adapting strategies to maintain competitive advantage and market leadership.
- Maintained direct communication with clients, identifying needs and analysing competitor activity.
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Successfully developed and maintained excellent client relationships by maintaining regular communications and offering excellent loyalty discounts.
- Conducted comprehensive training sessions for sales staff, enhancing their product knowledge and sales techniques.
- Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
Officer
RELIANCE COMMUNICATION INFRA LTD
INDORE
2017.01 - 2017.10
- Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
- Prepared detailed reports on daily activities, incidents, and investigations, maintaining accurate records for legal proceedings.
- Investigated complaints and took corrective actions, improving service quality and customer satisfaction.
- Developed and maintained relationships with community leaders to support local engagement initiatives.
Education
Master of Business Administration - MARKETING AND FINANCE
IPS COLLEGE OF TECNOLOGY AND MANAGEMENT
Gwalior, MP2016
B.COM - COMMERCE
MADHAV MAHA VIDHALYA GWALIOR
Gwalior, MP2013
12 TH
SWAMI VIVEKANAND HIGH SCHOOL
BHITARBAR GWALIOR 2010
10 TH - COMMERCE
SWAMI VIVEKANAND HIGH SCHOOL
BHITARBAR GWALIOR Skills
- Sales strategy development
- Market research analysis
- CRM software utilization
- Strategic planning
- Leadership skills
- Customer relationship building
- Quick decision-making
- Performance monitoring
- Negotiation
- Competitor analysis
- Public relations strategies
- Client account management
- Customer relationship management
- Market analysis
- Client portfolio management
- Team motivation
- Problem solving
- Leadership excellence
- Time and task organisation
Languages
English
Beginner
A1
Hindi
Beginner
A1
Certification
- IRDA
- DRA
Hobbies and interests
Watching movie
Met to another person
WRITING POYAM
Timeline
Deputy Manager (BUSINESS ACCOUNT)
AU SMALL FINANCE BANK
2024.05 - Current
Assistant Manager (CASA)
AXIS BANK LTD
2020.02 - 2024.05
Territory Sales Manager
PAY ENETHING SERVICES PRIVATE LIMITED
2017.12 - 2020.01
Officer
RELIANCE COMMUNICATION INFRA LTD
2017.01 - 2017.10
Master of Business Administration - MARKETING AND FINANCE
IPS COLLEGE OF TECNOLOGY AND MANAGEMENT
B.COM - COMMERCE
MADHAV MAHA VIDHALYA GWALIOR
12 TH
SWAMI VIVEKANAND HIGH SCHOOL
10 TH - COMMERCE
SWAMI VIVEKANAND HIGH SCHOOL