Avinash Katoch

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication with in the team by holding regular meetings and encouraging open dialogue among all members.
• Collaborated with other departments to achieve organizational
goals, fostering teamwork across various functions.
• Conducted performance evaluations for staff members,identifying
areas of improvement and guiding professional development plans.
•Implemented safety protocols to minimize work place accidents and maintain compliance with industry standards.

• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

• Managedover500SKUacrossvariouscategories,ensuring compliance and optimal stock levels without impacting the results.
  Implemented efficient stock rotation practices minimizing waste and ensure freshness.
• Amplifiedsalesby35%by improving stock management and enhancing customer service.
• Fruitfully engage with customers to understand their needs,provide product recommendations, and ensure a positive shopping experience.
• Boostedsalesrevenueby20%by diligently utilizing upselling techniques.
• Utilize knowledge of product demand and sales trends to create and place accurate stock orders with suppliers.
• Increasedinventoryreplenishmentefficiencyby15%through precise demand forecasting and supplier coordination.
• Monitor inventory turnover rates,identify slow-moving or obsolete items, and implement strategies to reduce excess stock and improve inventory efficiency.
• Provide friendly and knowledgeable assistance to customers results in surged repeat customer rate by 30% through exceptional service and building long-term relationships.
• Ensured100%compliance and zero legal violation within legal regulations on restricted product.

• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Cross-trained and provided backup support for organizational leadership.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Supported office business development and customer service.
• Led team of 12 members while providing exceptional customer service.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Coordinated weekly meetings for internal and external groups.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Assisted with new hire processing and existing training programs.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Recorded account information to open new customer accounts.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Discovered root causes of problems and identified appropriate solutions.
• Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
• Enhanced interfaces to promote better functionality for users.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Investigated system issues and implemented resolutions to reduce downtime.
• Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
• Conducted system analysis and implementation to maintain and improve computer systems.

• Increased market share with launch of new products and expansion of existing customer base.
• Developed, grew and maximized financial results through continuous improvement efforts for individual and group sales.
• Enrolled, onboarded and trained customers in company products.
• Responded to internal and external customer needs with focus on quick resolutions and strong sales enablement.
• Worked with independent contractors to expand workforce and better reach customers.
• Managed overall growth of assigned territory and exceeded targets.