AVID ALAM
Dorchester,Dorset
Summary
Accomplished Systems Administrator with extensive experience in managing IT infrastructure and providing technical support across diverse industries. Proven expertise in AWS Cloud systems, Microsoft 365 administration, and Active Directory. Adept at troubleshooting network issues, automating patching schedules, and ensuring compliance with cybersecurity standards. Demonstrated ability to support VFX applications and healthcare systems, manage server maintenance, and execute IT migration projects. Strong skills in system monitoring, cloud computing, and stakeholder analysis. Career goal: To leverage technical proficiency and leadership skills to drive innovative IT solutions in a dynamic environment.
Overview
14
14
years of professional experience
1
1
Certification
Work history
IT Technician
Hunts Food Group
Sherborne, Dorset
08.2025 - Current
- Provide IT support across six sites, resolving hardware and software issues.
- Set up and maintain IT equipment for new and existing users.
- Liaise with 3rd parties and external IT support teams.
- Perform backup checks and complete test restores.
- Conduct regular system and hardware maintenance.
- Assist with updating and maintaining IT documentation.
- Support onboarding of new companies and users.
- Drive improvements and innovation across IT systems and infrastructure.
- Collaborate effectively with colleagues and demonstrate strong organizational and time‑management abilities.
- Utilize core technical skills including Microsoft Office, Windows Desktop, Networks, VLANs, VMware, Virtual Servers, and Windows Servers., Windows Servers.
- Collaborated closely with team members to meet project deadlines effectively.
- Improved system performance with regular maintenance and updates.
- Maintained IT inventory effectively keeping track of all equipment in use.
- Microsoft Office & Windows Desktop, Networks, VLANs, VMware, Virtual Servers, Windows Servers
- Assisted end-users to enhance their understanding of software applications.
Technical Services Analyst
New Look
Weymouth, Dorset
07.2024 - 12.2024
- Managed patching activities across New Look’s IT infrastructure, including Windows and Linux systems.
- Automated patching schedules and collaborated with stakeholders for efficient application downtimes.
- Partnered with cybersecurity teams to address CVE vulnerabilities.
- Troubleshot patching and server-related issues, and ensured compliance with change approvals.
- Contributed to BAU tasks, maintaining updated documentation.
- Microsoft Office 365 (passwords, users, groups, and permissions).
- Active Directory administration (passwords, users, groups, permissions) and Azure Active Directory.
- Knowledge of server operating systems and network architecture (DNS, DHCP, TCP/IP).
Systems Administrator
Outpost VFX
Bournemouth
06.2021 - 04.2024
- Built and managed AWS Cloud systems for Linux and Windows environments
- Provided first-line IT support to 100+ users, managing ticketing systems via Jira Service Desk
- Administered Office 365, Active Directory, and Azure systems
- Supported VFX applications (Nuke, Maya, Houdini, Adobe Suite) and ensured rendering farm efficiency
- Coordinated onboarding/offboarding and maintained Weka Cluster storage systems
Systems Administrator
Avivo Group
Dubai, UAE
10.2018 - 12.2020
- Delivered IT support to 8 clinics and one hospital, managing Windows servers and Active Directory
- Troubleshot AWS cloud issues and healthcare applications (Insta, Capsule, HR ESS)
- Resolved L1 and L2 network, hardware, and software problems across desktops, laptops, and printers
- Administered ManageEngine ticketing system and executed IT migration projects
Systems Administrator
Burjeel Hospital
Abu Dhabi, UAE
09.2015 - 10.2018
- Provided IT support for healthcare applications (SAP, Q-Magic) and managed user base of 500+
- Installed Cisco switches and configured VLANs for optimized network operations
- Maintained IT inventories and resolved network issues (LAN, WAN, DNS, DHCP)
- Responsible for IT related issues and requirements for 2 clinics and one hospital
- Taking care of L1 and L2 type IT related issues like, Desktops, Laptops, Printers, Servers, Network,(LAN,WAN,)Wi-Fi ,Aruba modems
- Ip phones and Alcatel Telephone systems
- Record and Maintain hardware and software inventories, server licensing, user access and security
- Installing VNC and Remote Desktop applications
- Adding Computers printers and other device in Domain Network and Domain
- Installing Antivirus and keeping up to date
- Troubleshooting Network related issues DNS, DHC,LAN, WAN, Internet Wi-Fi
- Involving in Project work like Migration and Policy Update
- Managed user accounts including password resets and access level changes-enhancing overall security.
- Evaluated and recommended hardware upgrades based on user needs and budget constraints.
Systems Administrator
Zensar Technologies Pvt Ltd
Mangalore-Karnataka
08.2011 - 01.2015
- Oversaw IT support for retail stores, including POS system setup and MMS software installation
- Resolved end-user software issues using MS SQL and managed inventory systems
- Ensured smooth operations of network devices, printers, and barcode systems
- Verified all checkpoints for new store openings, including: Installation of POS (Point of Sales) software
- Installation of MMS (Merchandise Management System) software in store back office
- Ensured VPN connectivity for MMS usage
- Maintained local LAN infrastructure
- Provided training and support for billing software across retail stores in Mangalore
- Resolved end-user errors during billing by connecting to POS database using MS SQL 2000
- Supported end-of-day activities: Assisted in sales declaration and reconciliation with system data
- Submitted day-end sales files to regional office
- Coordinated with Head Office to resolve software bugs
- Delivered comprehensive IT support in Mangalore, including: Maintenance, configuration, and troubleshooting of networking, hardware, and application issues
- Installed Oracle application Java on client systems for billing and backend support
- Provided remote support for POS systems and client machines
- Installed and updated antivirus software
- Maintained POS machines, back-office systems, printers, and resolved network or application issues
- Managed network-related tasks, including DNS, Internet, LAN, WAN, Wi-Fi, and DHCP
- Maintained barcode and network printers such as TVS, HP, and Zebra barcode printers
- Conducted regular audits of systems, maintaining digital hygiene standards.
Education
BSc - Information Technology
Techno Global University
IndiaPre-University College (12th) - Arts
St. Aloysius Pre-University College
IndiaS.S.L.C (10th) - Higher Secondary School
St. Aloysius High School
IndiaSkills
Accomplished Systems Administrator with extensive experience in managing IT infrastructure and providing technical support across diverse industries Proven expertise in AWS Cloud systems, Microsoft 365 administration, and Active Directory Adept at troubleshooting network issues, automating patching schedules, and ensuring compliance with cybersecurity standards Demonstrated ability to support VFX applications and healthcare systems, manage server maintenance, and execute IT migration projects Strong skills in system monitoring, cloud computing, and stakeholder analysis Career goal: To leverage technical proficiency and leadership skills to drive innovative IT solutions in a dynamic environment
Certification
- ITIL Foundation Certificate in IT Service Management, 2019
- CCNA - Routing and Switching, 2018
- Diploma in Hardware A+ and Networking, 2008
Hobbies and Interests
- Sports enthusiast with achievements in cricket and volleyball.
- Active participant in local leagues, including Abbotsbury Cricket Club and Weymouth Volleyball Club.
Timeline
IT Technician
Hunts Food Group
08.2025 - Current
Technical Services Analyst
New Look
07.2024 - 12.2024
Systems Administrator
Outpost VFX
06.2021 - 04.2024
Systems Administrator
Avivo Group
10.2018 - 12.2020
Systems Administrator
Burjeel Hospital
09.2015 - 10.2018
Systems Administrator
Zensar Technologies Pvt Ltd
08.2011 - 01.2015
BSc - Information Technology
Techno Global University
Pre-University College (12th) - Arts
St. Aloysius Pre-University College
S.S.L.C (10th) - Higher Secondary School
St. Aloysius High School