AVI DHRUV
Dublin,Ireland
Summary
Driven Data Engineer with knack for crafting scalable data solutions and refining data pipelines. Boosted data processing efficiency by implementing innovative ETL processes, leading to faster analysis and more accurate insights. Known for collaborating seamlessly with cross-functional teams to deliver impactful data-driven projects.
Overview
4
4
years of professional experience
4040
4040
years of post-secondary education
Work History
Business Analyst
Abbott Laboratories
Dublin
2022.03 - 2025.03
- Led development of AWS data pipeline processes, streamlining ETL and dashboard workflows, cutting refresh time by 35% and reducing resource consumption by 60%
- Designed and managed data pipeline architecture to ingest vendor data into SSMS, leveraging EC2 for automated processing, data transformation, and integration into analytics ecosystem
- In collaboration with different business units leveraged new data lake to deliver 100+ analysis which led to development of 15 dashboards providing in-depth analysis and delivering actionable insights to leadership across key areas
- Led data side of “Smart Summaries” product which equipped agents with key parameters and scoring metrics for optimized customer interactions, resulting in 10% increase in customer satisfaction and 20% increase in agent satisfaction
- Developed automated data quality monitoring system with anomaly detection, ensuring dashboard integrity and minimized inconsistency in reporting by 75%
- Built machine learning model for customer segmentation to identify churned customers with high return potential, leading to retention of 15% among targeted customers in Germany
- Developed machine learning time series forecasting model, achieving 10% improvement in accuracy across 4 countries by incorporating external factors like weather and sales data, leading to 3-month POC to finalize design for production, enhancing workforce management for vendor teams
- Served as subject matter expert for AWS data lake, leading training initiatives and mentoring cross-functional teams to enhance their understanding and application of data lake, driving improved operational efficiency
Lead CI/CX Analyst
Foundever
Dublin
2021.03 - 2022.03
- Modeled framework to integrate cross-systems datasets providing operations with completely new perspective on data enabling more strategic performance tracking for handling complaints
- Performed causal and textual analysis on client-reported issues and other case responses, integrating external weather data via API and built dashboard to visualize trends and correlations, providing real-world insights on product failure factors
- Mapped internal workflows and synthesized customer feedback, which revealed key process gaps; this enabled design of targeted agent training, improving process compliance by 85%
- Acted as strategic partner in master data transformation plan for Accor Group by creating logical data landscape capable of delivering insights by automating data management processes and providing recommendations on post-delivery enhancements
- Developed in-house Machine Translation tool integrated with Salesforce, reducing language barriers and boosting productivity, generating $250k/year by optimizing multilingual backlog management
Education
Master of Science - Data Analytics
Dublin Business School
Master of Information Technology - Business Informatics
James Cook University
04.2019
Skills
- Python
- SQL
- Power BI
- Advanced Excel
- SAP Business Objects
- Amazon S3
- PostgreSQL
- MySQL
- Amazon Athena
- Amazon Web Services
- Salesforce
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Custom
+353, 899-896-449
Timeline
Business Analyst
Abbott Laboratories
2022.03 - 2025.03
Lead CI/CX Analyst
Foundever
2021.03 - 2022.03
Master of Science - Data Analytics
Dublin Business School
Master of Information Technology - Business Informatics
James Cook University
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