Avani Saini
Uxbridge,Hillingdon
Summary
Seasoned Centre Manager and aspiring lawyer with a background in inbound and outbound customer service. Proven success in leading and motivating teams to achieve targets and deliver exceptional customer service. Approachable, organised and committed team leader.
Overview
3
3
years of professional experience
Work history
Branch Centre Manager
Learning Labs Tuition Group
High Wycombe, Buckinghamshire
2024.09 - Current
- Ensured smooth functioning of branch activities through effective daily operations management.
- Developed strategies to enhance student engagement and retention rates.
- Conducted team meetings to communicate objectives and encourage staff collaboration
- Coordinated schedules for tutors and students, optimising learning opportunities.
- Oversaw all administrative tasks for efficient centre management.
- Assisted in the recruitment process to secure a highly skilled workforce.
- Handled enquiries from parents and students, addressing concerns and providing solutions.
Ebay Trading Assistant
NTL Car Parts
remote , London
2025.08 - 2025.10
- Created engaging product descriptions to enhance customer interest and improve sales.
- Utilised eBay's seller tools to monitor performance metrics and make data-driven decisions.
- Compiled car part data to inform and optimise decision-making.
- Researched market trends to identify unique selling methods and optimise listings.
Food and beverage assistant
Denham Grove Hotel
Denham , Buckhinghamshire
2022.07 - 2025.08
- Assisted in delivering exceptional customer service by promptly addressing enquiries and resolving issues.
- Supported food and beverage operations by setting up dining areas and ensuring the cleanliness of workspaces.
- Maintained knowledge of menu offerings and beverage selections to provide informed recommendations to patrons.
SEN Tutor and Classroom Manager
Learning Labs
Southall , London
2022.09 - 2024.09
- Developed tailored educational plans for students with special educational needs to enhance learning experiences.
- Maintained updated knowledge of curriculum standards and education requirements to help students meet objectives.
- Monitored student progress regularly to identify areas for improvement and adjust instructional methods accordingly.
- Adapted teaching style for individual learning capabilities.
Education
GCSEs -
Douay Martyrs Catholic Secondary School
Ickenham, Hillingdon 2018.09 - 2023.07
A-Levels - English, History and Economics
Douay Martyrs Catholic School
Ickenham, Hillingdon 2023.09 - 2025.07
Law
City University of London
London, England 2025.09 -
Skills
- Team Leadership
- Relationship Management
- Staff recruitment
- Digital booking systems
- Health and Safety regulations
- Microsoft Office Suite proficiency
- Data entry and analysis
Affiliations
- Creative writing – Regularly write short stories, building creativity, written communication, and self-editing skills.
- Reading -Enjoy reading romance and science fiction novels, strengthening comprehension, focus, and analytical thinking.
- Film and television – Watch and discuss films and series, developing communication skills and the ability to express opinions clearly.
References
References available upon request.
Timeline
Law
City University of London
2025.09 -
Ebay Trading Assistant
NTL Car Parts
2025.08 - 2025.10
Branch Centre Manager
Learning Labs Tuition Group
2024.09 - Current
A-Levels - English, History and Economics
Douay Martyrs Catholic School
2023.09 - 2025.07
SEN Tutor and Classroom Manager
Learning Labs
2022.09 - 2024.09
Food and beverage assistant
Denham Grove Hotel
2022.07 - 2025.08
GCSEs -
Douay Martyrs Catholic Secondary School
2018.09 - 2023.07