AVANDI VAN DEN BERGH
Cambridgeshire
Summary
Accomplished professional with expertise in data compilation, account management, and customer service. Proven ability to manage time effectively and maintain attention to detail, ensuring efficient execution of strategic planning and problem-solving. Proficient in MS Office and Outlook, with a strong track record in relationship-building and key account management. Committed to enhancing customer service experiences across digital platforms and finance sectors while driving product and service sales success.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking and managing projects.
Passionate data entry clerk and account manager with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Data entry clerk
Lotus Financial Wealth
Manchester
2021.01 - 2025.08
- Assured data confidentiality by strictly adhering to company privacy policies and regulations.
- Verified accuracy of information and sorted information of documents for computer entry.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed large volumes of both structured and unstructured data using combination of manual methods and automated tools.
- Enhanced customer satisfaction with quick resolution of data-related queries.
- Transferred data from paper formats into database systems using keyboards, data recorders and optical scanners.
- Handled customer queries and complaints efficiently resulting is repeat business and overall customer satisfaction
- Fostered effective communication channels through regular updates on work progress and potential issues encountered during data handling procedures.
- Completed routine data verification for error reduction and accuracy improvement.
- Maintained strict compliance with regulatory requirements regarding personal customer information protection.
- Maintained accurate data entry by diligently inputting information from various sources.
- Facilitated seamless document management through efficient electronic filing system setup and maintenance.
- Utilised advanced software tools to expedite data entry processes.
- Managed over 50 customer queries per day.
Team leader, sales operations
Verisure Services Ltd
Manchester
2018.10 - 2020.07
- Increased annual turnover by 13% through targeted account acquisition and pipeline management
- Resolved customer complaints resulting in overall customer satisfaction and referrals
- Monitored daily sales activities, ensuring alignment with organisational standards and regulations.
- Handled customer inquiries effectively, providing timely responses that increased customer satisfaction.
- Optimised sales methods to best engage, acquire and retain customers.
- Managed client relationships to foster loyalty and drive repeat business.
- Assessed individual performance to provide constructive feedback and coaching.
- Boosted customer satisfaction with prompt resolution of product or service issues.
Account manager
Covet Hair Extensions Ltd
Manchester
2017.01 - 2018.10
- Increased annual turnover by 15% through targeted account acquisition and pipeline management
- Successfully met sales targets and devised strategies to achieve targets
- Analysed client feedback to highlight areas in need of improvement.
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
- Delivered presentations to potential clients, securing new business partnerships.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Achieved client satisfaction by managing key accounts effectively.
- Assured timely delivery of products and services to meet customer expectations.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Managed business relationships to ensure loyalty and long-term commitment.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Generated KPI reports to illustrate overall performance.
- Documented account activity and worked within data security guidelines to safeguard confidentiality.
Account manager
Angelwings Hair Extensions Pty (Ltd)
2011.09 - 2016.12
- Increased annual turnover by 15% through targeted account acquisition and pipeline management
- Delivered presentations to potential clients, securing new business partnerships.
- Achieved client satisfaction by managing key accounts effectively.
- Managed business relationships to ensure loyalty and long-term commitment.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Negotiated contracts to secure profitable deals.
- Assured timely delivery of products and services to meet customer expectations.
- Established strong rapport with clients through regular communication.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Generated KPI reports to illustrate overall performance.
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
- Increased client satisfaction, implementing strategic account plans to foster growth.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Documented account activity and worked within data security guidelines to safeguard confidentiality.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Implemented customer service policies, enhancing client experience.
- Monitored competitor activity, staying ahead in market competition.
- Prepared detailed reports to provide insight into account performance.
- Monitored competitor activity, staying ahead in market competition.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Analysed client feedback to highlight areas in need of improvement.
Education
Certificate - Mortgage Advise
Chartered Insurance Institute
London 1 2020 - 11 2020
Highfield Level 3 Award - Education and Training
Highfield
London 5 2018 - 5 2018
Sales Management Certificate - Sales Management
University of Cape Town
Cape Town, South Africa 01/2015 - 11/2016
Skills
- Data compilation and capturing
- Account management
- Time management
- Attention to detail
- Strategic planning
- Problem solving
- Communication skills
- Technical proficiency (MS Office, data entry, Outlook)
- Customer service and support
- Multitasking efficiency
- Key account management
- Customer database administration
- Customer Service
- Data verification
- Administrative support
- Written and verbal communication
Certification
- Certificate in Mortgage Advice - Chartered Insurance Institute
- Highfield Level 3 - Highfield Train Aid
- Sales Management Certificate - University of Cape Town
LANGUAGES
English (native)
Afrikaans (native)
Affiliations
- Cooking and baking
- Community work
- Reading
- Outdoor nature walks
References
References available upon request.
Timeline
Data entry clerk
Lotus Financial Wealth
2021.01 - 2025.08
Team leader, sales operations
Verisure Services Ltd
2018.10 - 2020.07
Account manager
Covet Hair Extensions Ltd
2017.01 - 2018.10
Account manager
Angelwings Hair Extensions Pty (Ltd)
2011.09 - 2016.12
Certificate - Mortgage Advise
Chartered Insurance Institute
1 2020 - 11 2020
Highfield Level 3 Award - Education and Training
Highfield
5 2018 - 5 2018
Sales Management Certificate - Sales Management
University of Cape Town
01/2015 - 11/2016