Ava Thorpe
Glasgow,Newton Mearns
Summary
I am an energetic and hard working individual with an enthusiastic personality. Have shown to have great people skills who can communicate with people of all ages. Proven to have good time management and can work on my own initiative due to my previous experience. An employee with strong organisational skills who achieves goals through strong planning and prioritisation.
Overview
4
4
years of professional experience
Work history
Linen porter
Apex Hotels
Glasgow, Glasgow City
06.2024 - Current
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Delivered extra linen and toiletries to meet guest needs.
- Reported maintenance issues for prompt resolution.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Resolved guest queries in line with service standards and protocols.
- Reported on check-outs and room vacancies to maintain accurate occupancy records.
- Addressed guests' problems and fulfilled special requests.
David Lloyd Kids coach
David Lloyd Leisure
Edinburgh, Scotland
08.2024 - 06.2025
- Created lesson plans to address specific areas of improvement for each player and group.
- Maintained up-to-date knowledge of game rules and regulations to ensure fair play.
- Developed player skills by implementing strategic training programmes.
- Collaborated with other coaches for exchange of ideas and methods.
- Promoted sportsmanship amongst players with consistent reinforcement.
- Fostered a positive and supportive environment, leading to increased motivation and engagement.
- Adapted coaching style depending on needs and abilities of different teams and individuals.
Waitress
Smith & Co. The Good Food Company
Clarkston Glasgow , East Renfrewshire
06.2023 - 09.2023
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared tables for guests and reset tables between customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted and escorted guests to tables.
Support Worker
Mearns After School Care
Newton Mearns, East Renfrewshire
11.2022 - 08.2023
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Led group activity programmes to support independence and encourage community inclusion.
- Reported and addressed any concerns and then suggesting appropriate action.
- Prepared snacks for the children, being aware of hygiene and any allergies.
- Was responsibility of looking after the children outside or walking them to and from their class.
Community Sports Coach
East Renfrewshire Culture and Leisure
Newton Mearns, East Renfrewshire
07.2022 - 08.2023
- Demonstrated strong leadership skills, embodying a calm demeanour and ethical approach to help children reach full potential through a relaxed environment.
- Managed challenging parents and helped provide the best service for them.
- Can communicate effectively with co-workers in order to plan sports sessions.
- Know how to manage my time with every session being thought and planned thoroughly ready for the children's lesson.
- Can work of my own initiative and learn quickly.
- Coached young individuals to refine specific techniques and enhance confidence.
- Adapted coaching style depending on needs and abilities of different teams and individuals.
Education
MA Hons - Physical Education
University of Edinburgh
Edinburgh 09/2023 -
Scottish Qualifications Certificate - Higher English
Eastwood High School
East Renfrewshire 08/2021 - 06/2022
Scottish Qualifications Certificate - Higher Maths
Eastwood High School
East Renfrewshire 08/2021 - 06/2022
Scottish Qualifications Certificate - Higher French
Eastwood High School
East Renfrewshire 08/2021 - 06/2022
Scottish Qualifications Certificate - Higher Geography
Eastwood High School
East Renfrewshire 08/2021 - 06/2022
Scottish Qualifications Certificate - Higher Physical Education
Eastwood High School
East Renfrewshire 08/2021 - 06/2022
Scottish Qualifications Certificate - Higher Spanish
Eastwood High School
East Renfrewshire 08/2022 - 06/2023
Scottish Qualifications Certificate - Advanced Higher Physical Education
Eastwood High School
East Renfrewshire 08/2022 - 06/2023
Scottish Qualifications Certificate - Sports Leadership
Eastwood High School
East Renfrewshire 08/2022 - 06/2023
Skills
- Organisational skills
- Patience
- Hard-working
- Leadership
- Good customer service
- Communication skills
- Confident
- Outgoing and enthusiastic
- Self-motivated
- Time management
- Can work under pressure
Timeline
David Lloyd Kids coach
David Lloyd Leisure
08.2024 - 06.2025
Linen porter
Apex Hotels
06.2024 - Current
Waitress
Smith & Co. The Good Food Company
06.2023 - 09.2023
Support Worker
Mearns After School Care
11.2022 - 08.2023
Community Sports Coach
East Renfrewshire Culture and Leisure
07.2022 - 08.2023
MA Hons - Physical Education
University of Edinburgh
09/2023 -
Scottish Qualifications Certificate - Higher English
Eastwood High School
08/2021 - 06/2022
Scottish Qualifications Certificate - Higher Maths
Eastwood High School
08/2021 - 06/2022
Scottish Qualifications Certificate - Higher French
Eastwood High School
08/2021 - 06/2022
Scottish Qualifications Certificate - Higher Geography
Eastwood High School
08/2021 - 06/2022
Scottish Qualifications Certificate - Higher Physical Education
Eastwood High School
08/2021 - 06/2022
Scottish Qualifications Certificate - Higher Spanish
Eastwood High School
08/2022 - 06/2023
Scottish Qualifications Certificate - Advanced Higher Physical Education
Eastwood High School
08/2022 - 06/2023
Scottish Qualifications Certificate - Sports Leadership
Eastwood High School
08/2022 - 06/2023