Ava McGraw

• Serving customers both on the telephone and within the shop, processing payment via cash and card, ensuring all customers received a consistent and polite service and orders were being processed quickly.
• preparation of all customer orders- which involved processing order information from colleagues, preparing various different dessert orders from the menu and/or requested orders from customers.
• Maintaining a clean and sanitary work environment, both around the front of shop and the kitchen area, during and at the end of each shift. For example; ensuring food was stored appropriately/restocking items, cleaning following a weekly and daily cleaning checklist and any food being sold was up to the shops standards.

• Provided support to animal care assistant within the farm to maintain the public areas for visitors and to ensure there was no risk or hazards.
• To provide direct care to a small group of animals including; reptiles, insects, avian such as love birds and chickens, small mammals such as rabbits, farm animals such as sheep, pigs, goats and horses/ ponies and alpacas. This involved completing spot cleans and deep cleans on a daily basis, completing health checks and routine immunisations.
• This volunteering was required as part of my course, however, i provided additional hours outwith term time, which was supported by the staff group for my own learning.

• General counter duties such as keeping shop front clean/tidy, stacking shelves, serving customers and using till.
• Additional duties attached to pharmacy was organising prescriptions, ensuring stock was updated regularly, checking and ensuring prescriptions were safely dispensed.
• Seeking relevant information from patient to ascertain what they needed i.e., over the counter medication, consultation with pharmacist or redirected to another health service.
• This employment was to cover illness/staff cover therefore was short term for this reason.

• General care of the ponies, including grooming, feeding, ensuring that they had different forms of exercise.
• Supporting children, linked to a specific pony, to learn how to groom and build a relationship with the pony. This supported children to become more aware of the ponies' needs and the connection to their own emotional needs. Many children who attended experienced anxiety, additional support needs and/or neurodivergent.

I volunteered at my local Focus Youth Project as part of my Bronze Duke of Edinburgh Award. This commitment was weekly as part of the summer programme and involved supervising young people aged 11-12 years old, taking part in the activities within the centre and activities in the community.

The purpose of my involvement was to offer support to the paid workers to organise the groups, offer good role modelling to the younger children and encouraging them to participate and get the best out of the group.

As part of this role I completed daily register and reports on the topics and activities that had been completed that day.

If I had any concerns about any of the young people I had responsibility to notify the paid workers.